Wingate by Wyndham Charlotte Speedway/Concord

Lacking humility I checked in online as the email prompted me in order to save time. The desk clerk insusted that i was NOT checked in. Although i told her that ive alreasy entered my credit card for incidentals and scanned in my drivers license. She said they are still obligated to do it upon arrival as well?? Ishe assured me they wouldnt charge my card twice. Well, they guess what? They did. I showed the frobt desk my card activity where tgere was 5 different charges/holds on my card for ONE night stay? Really? Upon check out, the new clerk ( former GM) called the GM to fix it. Lets hope that its fixed. The customer service of the agent was lacking.. she was so adamant and DID NOT LISTEN to the concerns of the customer. Her "as a matter of fact" attitude does not belong at the anyones front desk. Inconvenient for a sumple 1 niggt stay..amd she couldnt get that right..EVEN after I TOLD HER. She lacked humility. The staff could be a bit more friendly or get out of the service industry.

Great stay! We will definitely be back We were greeted by the nicest front desk staff, quickly checked in with no waiting. The room was clean and bed was comfortable. The free breakfast was great! Also lots of juice options.

Our stay was good but the only weird part was just before we checked in we got a message from Wingate by Wyndham asking if we would like to upgrade and add a late check out which came with a fee. So we paid the late checkout fee. We then realized we wouldn’t need the late checkout. We spoke with the front desk, and let them know that we wouldn’t need the late checkout and that we had paid for it through the app. She replied with we have nothing to do with the app so we can’t see anything which was confusing to us after paying for it.