Reflections Tower Two

Location: This property boasts an exceptional location, situated directly across from the beach, offering stunning panoramic views of the ocean and Gold Coast.

I wish I had read the reviews before this last trip. Having visited a number of times over 15 years we were sadly disappointed this time - our last time I will say. The negative reviews for room 1107 Reflections Tower Two can be confirmed and what is more worrying is that we found the SAME problems that others have highlighted for the last 3yrs minimum. (Read 2022 review from another). It shows a lack of care or pride from management or owners. The cleaning contract really needs to be revised. This was documented with the examples to Management on checkout paperwork. No response received. I’ve stayed in 2.5 rated accommodation that is much cleaner than this room. Poor standards, high prices here. On the first night the toilet in the main bathroom failed. I had to turn the water off to the cistern to stop it continually filling the tank and flowing into the bowl. All the mugs had to be scrubbed of residue before we could use. The dishwasher was foul with fish bones and debris in the filter causing mould and odour. We had to wash all cutlery, mugs, glasses, and a few plates so they were hygienic to use. The kitchen bench had black rubbery streaks which I was able to soak & wipe clean. Coffee pod machine was smelly, used pods still in the catch tray along with moist slime. The ensuite shower was discoloured with mould, the bath stained, and the glass room divider between the ensuite and bedroom was absolutely GROSS. I stencilled “wash me” on the glass with my finger. It will still be there and visible with the next shower steam I’m sure ! The beds in Bed2 were mismatched, a single and long single pushed together (as a queen?) but different lengths. Clearly visible as there are no bed skirts. The protective covers (underneath the pillowslips) on the pillows were stained yellow. Bed1 mattress was uncomfortable, the springs popped every time you rolled over. Cobwebs on the balconies seemed to have survived Cyclone Alfred, so that was good. Good location & views. but overall was it worth $1854 for 5 nights ? … nah

The staff are very friendly, pool and spa great, room is spacious and lots of Restaurants, cafes close bye with our balcony overlooking the beech