Hotel El Duque

The hotel boasts impeccable cleanliness, spacious rooms with fully equipped kitchens, and a prime location near the beach, shopping, and dining. Guests praise the friendly staff and delicious breakfast options.

Where to start? This may be on the longer side but please read for an honest review. Came for a 9 night holiday with my husband and our two children (ages 12 and 14) between 6-15th May 2025 on an all inclusive basis. We've been to Tenerife many, many times and chose this hotel because we knew we wanted to be in this area and it suited our budget. For personal reasons this was our last family holiday so we were really hoping it would be as good as our previous holidays have been. Reviews looked good, and we were all excited about arriving. Our only requirements were that rooms were clean, pools were adequate and that the food was edible. I have a dairy allergy so prior to booking the hotel I actually emailed the hotel directly and asked if allergen information was provided at the buffet. I was assured it was. I wouldn't have booked unless I had confirmation of this. Upon arriving however, this was NOT the case. No allergens were provided for any of the dishes on offer. There was a screen before entering the restaurant that said to advise of allergies and they would cater for you. Other hotels we've been to have had placards showing images of the allergens. The restaurant at El Duque had placards saying what they were e.g "Spaghetti Bolognese" but no further information stipulating ingredients. I asked the restaurant manager who told me to ask the chefs. The chefs didn't seem to understand my query, and whilst they would advise what was safe to eat I wasn't full of confidence as they pointed to a carbonara as being OK for me. Everyone knows carbonara is creamy and most definitely contains dairy. I had to stick to things I thought would be safe, such as plain grilled meat, salad and fruit. I actually lost weight on this holiday as the options were vastly limited. I visited the reception and queried my email and the fact I was told allergens were made aware, they couldn't help me and just told me to ask at the restaurant which I had done. Still, as long as my children were happy I could live on a limited diet. The second night my son bit into a chicken finger and asked me if it looked normal as it tasted funny. It was completely RAW inside. I told him to stop eating and went and showed the chefs. They didn't apologise just took it off me and that was that. My son has anxiety anyway and was in a state. Back to reception we went and they were also unconcerned. I honestly wish I'd taken a photo of said chicken but we were too shocked. If we'd had the funds we would have eaten out after this but we hadn't budgeted for eating out after paying for all inclusive. Every meal after this was filled with anxiety and we dreaded having to eat. Breakfast was the only edible meal in my opinion. Omelets were cooked freshly, along with the usual full English, continental, fruit, pastries and cereals. Lunch seemed to be left overs from the previous night's dinner. Dinner options included liver in an unappealing gravy, veal and pork. Chips and pasta became our staple

Nice hotel ,large room and clean ,food good and 10 mins. walk to nearest beach. Now for the big No No the entertainment bar and the main bar in the hotel which is covered roof and stage has had ALL the No smoking signs taken down now if sit there it is a fog of smoke ,mothers who have kids at stage floor arguing with people blowing smoke at there kids gets very heated at times ,bar staff says they can't do any thing as it the hotel owners who have done this ,complained at reception and they just say it's OK and laugh at you , maybe when someone complains to local council and police this hotel will be fine heavily and go back to putting up no smoking as it has been four the last 5 years