Pablo
September 7, 2023
We made a reservation for 5 days, on the day of check-in they told us that there was a problem and that was why we had to spend the first two days in another accommodation (Il Borgo dei Pescatori), we went and found a different accommodation than the one we had. We had booked, but this is not the problem.
When we arrived at the new accommodation they charged us EUR 70 for the pet, then when we arrived at the original accommodation they charged us the pet fee again (EUR 50). We reported this to the agency who assured us that they would refund us the EUR 70 we initially paid. At first they told us that it would be done in the following week, after this period we have contacted them several times and they have not responded to us again. We consider this a scam.
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