Pullman Paris la Défense

The hotel's location is convenient, making it easy to reach various attractions by subway. The room isn't too small, and while the hotel has some history, it's not overly dated. The only issue was a broken sink drain, which they said they'd fix the next day but never did. It wasn't a major inconvenience, though.

The hotel facilities are quite outdated. While they're still functional and don't affect the overall experience, visually, things like the yellowed phone and mirror in the bathroom are a bit off-putting. I really suggest they upgrade the hardware! The hotel's location is excellent; it's a five-minute walk to La Défense metro station, and it's just three stops to the city center. However, getting to the metro involves stairs, which would be very inconvenient if you have a stroller. Also, if you're using Uber, make sure to confirm the hotel's exact address. Both times I've used it, the default address was wrong, leading to a long walk.

This is my first time writing a review, and I only do so when I'm extremely dissatisfied! I wouldn't recommend staying at this type of hotel. There were several issues: deception in service details, indifferent service, old facilities, and a tiny room. 1. I booked several consecutive nights. Due to a flight change, I needed to reschedule. Both Ctrip and the hotel informed me that rescheduling wasn't possible, which I understood as the booking stated no refunds. However, when I checked in within my original booking period, the front desk told me that the previous days were considered a no-show, and therefore, they didn't hold my room. Isn't this fraudulent? 2. The hotel room is probably comparable to an economy hotel: small, with old facilities, worn-out towels, and you have to stand in the bathtub to shower. 3. Checking in usually involves a queue, and the several young Black men at the front desk acted as if I owed them something – very cold and unhelpful. 4. When I checked out, I left a plug in the room (the hotel's plugs didn't match, so I needed my own, otherwise I'd have to buy a new one). I later called the hotel to ask if they could check for it. They immediately refused, saying they "didn't find my plug." I asked if they hadn't checked, or if they couldn't check, or if they had checked but didn't find it. Under my persistent questioning, they said they couldn't check because there was a guest in the room and they would have to wait until the guest checked out. I still haven't received any follow-up. Ctrip staff tried to communicate with me and apologize multiple times, but I've lost all trust. I will not stay at this hotel again, nor do I need any of Ctrip's services.

Magni

The room was clean, but the shampoo made my hair feel rough every time I washed it. There was no toothpaste, but they brought it to me right away when I asked. The water bottle in the room was so hard I couldn't open it. I kept getting bounced between the reception and the restaurant.

For a hotel that costs 2300 yuan a night, the AC in the room was practically non-existent. I couldn't sleep a wink all night because it was so hot, which severely affected my work the next day. I ended up realizing it was cooler just sitting in the lobby.