Name: Courtyard Hotel Rosebank
Address: Johannesburg, South Africa
Rating: 8.4

South Africa

Port Elizabeth

Sandton

Johannesburg

Pretoria

Simple check in with friendly staff greeting at the gate. Welcomed with open arms. Cleaning staff were well received with a gracious attitude when requesting extra services

Security is good.
The room was fine too.
The service is also very good.
Book a little in advance, Ctrip's orders are transferred here a little longer than other hotels. Best to order a day in advance.

It's giving more 3 than 4 stars? Customer service poor. 

Holiday Inn was full so this was a close alternative. 
Had amenities but their outlets were in the kitchen far from the bed? Not very business traveller or relaxing traveller friendly. 

I  booked a queen studio which had a kitchenette which was great for warming food etc. Decor a bit tired so could do with some love. But apart from a very dirty bottle left on the balcony it was clean. 

Location is excellent for Rosebank Mall even if you have to play chicken to cross the road 😆

Customer service was severely lacking. I thought Radisson Red staff were slow but at least they were always there. You can't call frontdesk . It's all QR codes and WhatsApp. Late check out would  be the cost of another night R1980. Staff had a, I dunno attitude and  werent very helpful. 1 security guard and 1 young lady in the lounge are the only exceptions. Outlets in the lounge and office were local only and I had to really ask to get where I could buy adapters / converters.

Next time I'll go elsewhere. They're not customer focused enough for me.

Courtyard

Columbus

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