Baymont by Wyndham Covington

Nice and convenient place to lodge overnight.

They didn't have breakfast due to remodeling..

I booked online. I based my decision on the amenities offered and the Baymont by Wydham brand. Two of the amenites offered were a pool and a continental breakfast. Upon arriving the pool was extremely disgusting- brown and green water with stuff floating ont he surface. The pool has not been properly maintained or cared for in quite a while. When i checked in, my state sales tax exemption certificate was not accepted, while other hotels in the state of Georgia have accepted it. The breakfast was not a continental breakfast- only cheap bread items like bagels and toast and was not a hot breakfast which is what a continental breakfast is supposed to be. The room did not have a coffee maker or coffee in it. The bathroom had two holes in the wall stuffed with some type of toilet paper or rubber gloves. The toilet flush handle was broken and spun 360 degrees around the tank. The toilet seat and seat cover were broken and so loose that someone could really hurt themselves if they were to sit down unsuspecting of the issue. This could cause major injury to a preganant lady or an older customer. The water in the shower never once got hot- mild at best. I took cold showers for two consecutive days. The Patel manager and wife need alot of training on how to treat clients and knowledge about state issued sales tax, use, and lodging taxes and fees exemption certificates. Overall the hotel is poorly maintained and this is tarnishing the Baymont by Wyndham brand.

Total screw up with AAA reservation when the new manager's email address has not been updated in their system. Took from 10 pm to 11:40 pm to figure this out. Finally sent to different room than what we had already paid for. Next day, the guy checking us in was standing at the check in desk in his silk bath robe and slippers, with his breakfast plate, visiting with his colleague. Hotel was in nice area, with sketchy looking people hanging around outside. Some were just using the free wifi in the lobby, others were using the bathrooms. One guy made 4 trips in and out, carrying clothes, etc in 3-4 grocery bags in a 30 minutes time slot. Appeared that maybe someone had rented a room and several people were sleeping in it, including a couple who were doing the same thing (she was very pregnant). Hotel had peeling paint in elevator and extremely loud HVAC fans. Shades had holes. Light bulbs were extremely dim and bad water pressure. Finally, AAA price was credited and we were charged over $100 more by the hotel (with no authorization by us). This is nowhere near a 4.5 hotel, even without the reservation mix up .

It was a very, nice clean place. We got in late and there was no hassle. We had our dog with us and they were friendly to him. We were just in town for business. We had handicapped room and it was clean, spacious and easy to move around in.

was overcharged and i tried to explain to lady at front desk and she basically told me that i was a liar and that her computer was correct. rude lady here at desk. completely rude. everything else was good