Petram Resort & Residences

Three days of service horror in the restaurant in the morning. First day we were ensured it is busy day and that is why we waited for the breakfast coffee to arrive 20 minutes. Well they absolutely broke the record on second day with 35 minutes. Third day it was a pleasant waiting time of 20 minutes again. Eggs came cold each day. We received another tables order on the third day. Floors were like a pigsty during Easter breakfast and no one from the service bothered to dod anything about it. Just looking at other reviews it seems it is an ongoing problem. Reception staff is ok, but for a resort should be much more pleasant and supportive with information and luggage. Rooms are perfect but do lack in isolation as we were able to hear our neighbors make sweet love (good job neighbors).

Terrible Swimmingpool area with no surveillance. We were completely wet. Children jumping (and also adults) in the pool although it is forbidden. No staff present. Really disappointing for such hotel. If you want to rest don’t come here.

A lovely space, but you can see that they're still growing into their rhythm. We arrived just after 6pm, so the 2 night managers was already on duty. The lady helping us check-in was not confident in the process yet, and continuously asked her colleague about steps she was taking - which made check-in quite long. However, they both were helpful and professionally friendly. The room we received was absolutely great. It's a whole apartment, with a kitchenette and even a washing machine included - which was superb to travel further after our stay with a fresh set of clothes. There is also the option for the resort to do your washing for you, should you wish. The AC is sleekly built into the walls for a nice, modern finish - and a cool room in the Croatian / Slovenian summer heat. Breakfast is amazing - a wide variety of choice between different seasonal fruits, the 'European Standard' of mueslis, yoghurts, breads, and cheeses, along with other 'experimentally healthy' things like chia puddings. There's even desserts at the breakfast buffet, like freshly baked cakes. And they have vegan mylks available - both freely on the buffet, as well as on request for coffee orders. Lunches and dinners are a bit more limited. The Rooftop Restaurant only opens for lunch at 14:00. There is the option to have sushi or pizza at the ground floor pool restaurant from 12:00, but this is a very limited menu. The food itself was good, though, and the restaurant staff friendly. The Resort has a shuttle from the hotel itself to their semi-private beach area. However, it's a quite short walk of about 200m, if you don't want to wait for a shuttle. There is another restaurant / club area at the beach for drinks and food. TIP: When using the public facilities, eg. the infinity pool / gym areas, do so in the morning. During the afternoon, the pool area(s) is packed with no sunbeds or space left. When settling on a sunbed, the staff comes by and offers swimming towels to the guests.

Hotel Petram exceeded all my expectations. From the moment we arrived, we were greeted by extremely friendly staff that made us feel right at home. Our studio accommodation was exceptional: a comfortable bed, warm blanket, and high-quality pillows ensured a perfect night's sleep, complemented by tasteful decor. One of the standout features was the direct access to the rooftop pool from our apartment - truly a unique experience. The food at the hotel is outstanding, with a special mention to the delicious tuna steak and pasta served in the 4th-floor restaurant. Despite arriving late, Mr. Goran welcomed us with a big smile and ensured we felt thoroughly taken care of. The rest of the waitstaff were equally gracious, particularly a kind lady from Macedonia whose name unfortunately escapes me. Comparing to my experiences with other hotels this summer, Hotel Petram truly places service and hospitality at the forefront, along with their superb cuisine. A highlight worth mentioning is the infinity pool on the 4th floor, complete with a fitness center, offering breathtaking views of the Slovenian coast. Kudos to the entire Hotel Petram team. I sincerely hope you maintain this level of service quality. All the best, and I'll surely be returning!

We called 6 weeks before our stay, to make sure, that everything was up and running, because they would open 2 weeks before arrival. We where told, that they would be 100 % up and running. When we came, the resort is nice and also the rooms. But the rest fails. The restaurants: one was not open. The Italien they say on the website, that they have pizza, pasta and other nice Italien food - but they could only serve pizza. The rooftop pool bar was not open. The rooftop restaurant only had a very small menu. The breakfast- the food was not in cool places, so you could eat fish that had been standing there for 4 hours. Because we are a family, we stayed and ordered room service 6 times. All 6 times they made wrong food and the best time to get the food was in 1 hour one time it took 1 hour 45 minuts. We took a talk with the hotel manager and she did not care about feedback and to try to help give us a nice stay. We where also contacted by staff, and they said the hole problem was the manager - it was only her way and she did not care about her staff our the guests. The price was in the high end, where we payed around 500 euros pr. night. Then you believe, that the service should be in top. So please think about your next stay in Umag!