We stayed at this Four Seasons in April of 2024 with my wife, nanny, and our youngest kiddo (2 yo). We are fans of the company; I insist staff read Isadore Sharp’s book on customer service when I hire them, and we have stayed at a dozen or so of their properties. We also have a family friend who worked in the head office, and she tells the story of how Sharp threatened to drop the staff health insurance provider if they didn’t cover her “experimental” treatment. I have deep affection for him and the brand; it’s my kind of place - usually. Despite this, I will not choose to go back to this particular Four Seasons (but note: my wife liked it and would like to go back, see below for personal preference details). First, the good: the staff are typically Four Seasons fabulous. They made our 2 year old feel like a celebrity, with team members I’m sure he hadn’t met calling him out by name. Our nanny reported that the children’s centre was great, and they went back repeatedly. The only exception are the folks who greet at the restaurants - I don’t know what it is about that job that invariably attracts (or converts to?) snooty people who are less about customer service and more about status. Here too, more than once we had to go looking for someone to seat us, and I had one unfortunate conversation with a young woman who was making it very clear I was not the right person to be at that venue (in fairness, I agreed with her - see below). The concierge was able to do some unusual planning for us, securing us a charter flight out of the jungle later in our trip to Costa Rica, and convincing the car rental company to collect the car at the air ***** if we left the keys in it - note that this is several days after our FS stay ended. They were often slow to respond to email, but otherwise awesome. About the hotel: the property is immaculate. We rented a “residence” for us and the nanny, and it was fairly well appointed, with B- furniture in terms of physical comfort. That’s about as good as it gets in my experience - in my entire life, at dozens of hotels, only the Four Seasons Silicon Valley has had comfortable chairs in the rooms. I’ve always assumed it’s like McDonald’s where they design it that way intentionally to get you out quickly (it’s probably more that they buy furniture which looks good in photos, but they don’t spend the extra for the actual designer brand that is both attractive AND comfortable). At least in our “residence” there wasn’t anywhere comfy to sit down for an extended period, but hey, get out to the beach, right? Despite this, the mattresses were fabulous (as always at FS), great night’s sleep. Could definitely have used some more lighting throughout, but that’s true at nearly all hotels, and I’d recommend adding some instructions (never did find the button to close the shades in the living room), and they messed up several items in our grocery order (residence includes a kitchen), but these are minor quibbles. I’d definitely go b