Hotels near Saint Francis Square, Cusco

Belmond Monasterio: The Best Hotel in Cusco, Beyond Any Comparison Without exaggeration, Belmond Monasterio is the best hotel in Cusco. Even after trying two other higher-priced Belmond properties and the JW Marriott, I still firmly believe this is the ultimate choice. The beauty of this hotel is beyond words. The elegant public spaces and tranquil gardens create an atmosphere of timeless serenity. The classic, historic walls whisper stories of the past, while the dazzling golden chapel adds a breathtaking sense of grandeur. Every detail is a masterpiece. Yet, what truly sets Belmond Monasterio apart is its service. The staff are warm, professional, and genuinely caring. Their service attitude is impeccable—perhaps the best in South America. A prime example: when I lost my credit card, they found it and returned it promptly. Compared to the Los Cabos Waldorf (which I mention due to its premium pricing), this hotel’s service is on another level—infinitely more personal, thoughtful, and heartfelt. I would love to give special recognition to my butler, though unfortunately, I have forgotten his name. In short, I cannot recommend this hotel enough. Endless love for Belmond Monasterio.

Everything was perfect, but right at the very end, I was charged an amount that I wasn't sure if it was a service fee or something else. I was in a hurry, so I just paid it. However, if there are additional charges beyond the room rate, I wish I had been informed beforehand.

The rooms were clean and comfortable with a storage heater and hot shower. About 10 minutes walk to the main square. However, when we arrived it was a little strange for us when the receptionist said that we didn't have a booking there even though we had and I had the confirmation receipt to show him. He wasn't responsive until I called Trip.com online service, and then he continued looking and said that he actually found it, so maybe be aware of this happening when you arrive. It was also a little strange that after they checked us in, we had a lot of luggage and staff showed us to the rooms that were quite a walk away and up one set of stairs and two sets of elevators, that they didn't help with anything of the bags. We only noticed this as we had much better service in other hotels in Cusco.

Let me start with the positives, stylish design, exactly like the pics advertised, from entering the hotel to the resting area to the balcony to the room, all very nice. But you need to be ready for the stairs if you not getting here by car, going out and coming back from the square, especially if you have luggage or backpack, everyone arriving here were out of breath. The bathroom has odor coming up from the pipe, which is normal for house this old, if you are okay with it. I was in room 201, sound proof does not exist, can hear car passing, dog barking, guests coming back from partying at night, tourists cheering & leaving hotel for trips at 3:30am, didn’t get much sleep. Most disappointing thing was hot water, I arrived in the afternoon climbing up the stairs, was hoping to have a quick shower before heading out for dinner, stood in the bathroom waited 5mins for hot water, was told be staff hot water was out they are trying to fix, came back after drinks, still no hot water, was very late so didn’t call staff, tried to have a shower before check out at 7am, hot water was still not available after another good 5mins standing in the shower… sigh

Great hotel, just a bit far off the usual areas. Best if you want to be close to the airport. It's around 20-30 minutes to the center. Especially with the traffic around. Warm shower, good bed and bonus with a personal heater in the room. Sadly no blow dryer in the room. The tub spills out water so be mindful of this.

Hotel Santa Maria was the best hotel during my stay in Peru, which included not only Cusco, but also Lima and Aguas Calientes. The bed was comfortable, the Wifi worked well and reliably, and the serice was excellent in several ways. For example, when I requested an airport pickup at 10 pm after flying 28 straight hours, a friendly driver picked me up. Ruby was particularly helpful and very friendly and wanted the best for me as a tourist in her country. She asked follow-up questions about my experience at Machu Picchu after getting back from Machu Picchu Pueblo. It waa great Spanish practice! The men front staff were also gentlemenly willing to help. In addition to the very hospitable demeanor, the tour service also saved my trip. I booked a separate city tour with a different company on Trip.com, but that tour never happened. However, the tour services of Santa Maria gave me exactly what I wanted from their own tour booking service managed by Edith. So, rest assured that service, too, is reliable. Be wary of online city tours done online in Cusco. No need to worry at this hotel, though. I used it also for the Rainbow Mountain excursion. With Hotel Santa Maria, I wouldn't have truly experienced Cusco, Peru! Mil gracias for helping me realize my dream trip to its fullest extent!

Unfortunately, I am not satisfied with the hotel. The first is no heating here, no battery. On the third day of stay I got sick because of the cold. Reading the reviews, I realized that you could ask for a heater, what I did. The second is the hearing is really strong. huge gaps in the doors of the room. I hear absolutely everything - as people come and go, watch TV, talk, etc. I often woke up in the night when people went on tour and clapped the door. The third is a very scarce breakfast! Just two bulks per person, a little butter, cheese and sausage, jam and on a small dish serve the crambles , on drinks tea, coffee and that's all the breakfast . I also had a problem with breakfast for the tours. I asked to prepare them for me, but nobody did. I had two tours and I just throw money out for two breakfasts. Fourth - in the 5 days of my stay, I did not clean the room, although I read that the cleaning is daily. For 4 days I asked why my room was not cleaned and I was told I had to give the key to the room and then they would have cleaned. But of course no one said :) Lastly, the woman who cooks breakfast seemed to me not to love me because I don't speak Spanish. At the same time I saw her being nice to other guests. I wouldn't advise this hotel!

My experience at Andean Dreams Hotel was absolutely fantastic from start to finish. The highlight was definitely the staff, who went above and beyond to make my stay comfortable and stress-free. They kindly allowed me to store my large luggage at the hotel while I traveled to Machu Picchu, which was such a huge help and truly appreciated. The cozy atmosphere was made even better by their thoughtful touch of offering tea available all day — perfect for keeping warm after long days exploring the Andes. It felt like a little home away from home. If you want a place with genuine kindness, helpful service, and cozy comforts in a beautiful setting, Andean Dreams is the perfect choice. I highly recommend it to anyone visiting the region!

Very pleasant hotel. Sleepy atmosphere and delicious breakfasts