the location is strategic, but facilities are not..it does not meet the expectation that we expect from a prestigious hotel chain like ascott level..lets dive into the negative points:
- shared parking with mall..since during my time it was full, i had to park along side the road
- receptionist was slow..suprisingly guest had to register again over the counter, although we have done it online
- the hotel only had 1 receptionist despite having long q of guests..i checked in at 9pm (which is not peak hour but still long q), cant imagine if its during normal check in time
- no toiletries, only shower foam is provided
- they provided the normal coffee/tea drinks with mugs and heater, but did not provide spoons
now lets look into some of the positive points:
- reception area looks cosy, minimalist design
- hotel lift is fast, despite sharing it with the mall
- room size is convenient and clean
- they hv both fan n aircond, which is great for people who is not used to aircond