Furama Hotel Dalian

⭐ 2 stars, but advertised as 5. The service and cleanliness don't meet 5-star standards. Families with children should think twice. We stayed for 4 consecutive nights with our child, and overall, it was quite a disappointing experience. ✅ **Strict breakfast charges:** Children over 1.1 meters tall are charged 64 yuan for breakfast. Our child eats very little. Compared to the common practice in most 5-star hotels in China where children under 1.2 meters eat for free, their charging standard is very unfriendly. ✅ **Subpar room hygiene:** There was visible dust on the headboard, suggesting the cleaning was superficial. ✅ **Essential amenities severely incomplete, always had to request them:** Disposable combs are standard in hotel rooms, but ours never had any. After calling, they only sent ***. Even though they knew we were staying with a child, kids' toothbrushes and slippers weren't provided proactively. We had to call to get them delivered. There was also no disposable razor in the room. ✅ **Room consumables were very stingy:** Staying for four nights, we simply wanted two extra rolls of toilet paper, but the cleaning staff was very reluctant. Replenishing amenities felt incredibly stingy. ✅ **Mini-bar charging notice was hidden:** All mini-bar drinks are chargeable, but the explanation was tucked away in a black booklet in the room, completely out of sight unless you specifically opened it. I only found out about the charges when I proactively asked for a drink refill. There was no prominent notice, making it easy to fall into a trap. I've stayed in many 5-star hotels both domestically and internationally, but this is the first time I've encountered a 5-star hotel where the amenities and service details were so noticeably cut back. It felt like the absolute bare minimum for a 5-star rating throughout our stay, lacking the warmth and service expected of a 5-star hotel. I do not recommend it for families with children.

How do I even begin to describe this hotel? It just gives off a pervasive sense of decay. Despite being a five-star hotel, there's absolutely no service to speak of. It feels more like a state-run guesthouse, exuding an attitude of 'take it or leave it.' The lobby is quite large, but there isn't a single lounge sofa. There are a few sofas behind the check-in counter, but if you try to sit there, someone will come and tell you they're reserved. The room itself was spotlessly clean, almost bare, as if they were afraid guests might take something. I had to search for ages just to find tissues – truly, it was 'clean, clean, and nothing else.' However, the cleaning lady was very nice. The parking situation was chaotic, and not a single security guard at the entrance would actively open the door for guests, though there were plenty standing around chatting. The overall experience severely clashed with its historical standing.

The twin room is quite spacious, and they have non-smoking floors. The service at this five-star hotel is excellent. It's fine not to book breakfast, as there are breakfast spots within a few hundred meters, like Zhu Ge Breakfast. I also specifically tried the hotel's buffet dinner, which was very good, and guests get a discount.

The Grand East Hotel's king room, at just over 400 a night with a coupon during the off-season, was an absolute steal. The room decor is a bit dated, but the equipment is well-maintained. The main highlight is its excellent location on Renmin Road, close to everything and a short walk from some popular 'influencer' restaurants. The service was unremarkable, just standard – certainly not on par with chain five-star hotels, but then again, what do you expect for the price?

I've fallen in love with Furama, this veteran five-star hotel on Renmin Road. Chef Li Decheng ensures the quality of the breakfast, which is top-notch. The restaurant's service is meticulously five-star, with Manager Bao and Supervisor Hou greeting guests warmly, creating a familiar and homely atmosphere.

Back at the familiar Furama Hotel Dalian, I decided to try their dinner buffet again. It offers excellent value for money with a wide selection of delicious, unlimited salmon and various seasonal Dalian seafood like conch, abalone, and oysters. The drink selection is also impressive. The Japanese-style hand-rolled sushi was top-notch. Chef Li Decheng, along with Restaurant Manager Bao and their team, including Chu Xinting, Tao Ling, and Jiang Yiyue, provided fantastic service with warm smiles, frequently checking in on our dining experience. This truly reflects the Furama management team's commitment to quality and their dedication to enhancing the guest experience.

Great location and a classic five-star hotel at a good price. The room service staff, Li Xiuzhen, Wang Jiaqiu, Liu Yanyan, and Geng Zhijun, were very enthusiastic and provided excellent service. I was on vacation in Dalian with my mom.

While the facilities might be slightly older compared to newer hotels, as an established five-star, the service is virtually impeccable. The room cleaning is thorough, the staff are warm and proactive, and the hotel boasts a unique location and exquisite dining. It's my top choice for both business and leisure trips to Dalian.

The room matched the description perfectly, and the location was excellent with many attractions nearby. There's even a shopping mall right downstairs, complete with luxury shops and a snack street, catering to all kinds of needs. The breakfast was also very rich. My only minor complaint is that the pool was too small and didn't really fit the hotel's scale; I suggest improvements there. Otherwise, everything else was great and it's definitely worth staying here.