This was my first experience to stay on this hotel, i just checked out hotel today and until now (it has been 2 hours and more i haven't received my deposit back) i called customer service 3 times and they are so busy, they cannot handle it fast, this kind of service is so bad, why they hold my deposit so long, i don't know the reason
At first i arrived at hotel, they provided us room which has bad smell (like no one ever stays in the room) ,then they changed the room to other room
I found pillow in the room is kind of pillow for hotel with 2 star instead of 5 star, really not comfortable, then the dust under the bed and sofa, it is really dirty like they never clean dust under the bed and sofa
Those all my concern, and i think i will not come back to this hotel ever again and will not recommend to my friend