It was really a rubbish experience. I booked two big-bed rooms in Vienna and introduced 36-40 square meters and a 2-meter bed. As a result, the room was less than 20 square meters and the bed was only 1.8 meters. It was very good to communicate with the service desk. He told us that it was 1.8 meters long, not wide. He said that there was no deluxe double room, so he was unwilling to replace it, and he did not even want to refund the difference. Since there was no deluxe double room, why didn't he tell us and still accept the order? Is this still false propaganda to deceive consumers? Complaining about Ctrip, the platform is still very responsible for helping us communicate, but the platform communicated to no avail, or the platform refunded 50 yuan per room, and then complained to 12315, they contacted us and told us to Ctrip's list was refunded, and we paid our staff price. We were treated like a **. I have never seen a hotel like this. If we were given this kind of ordinary room, why should we pay twice as much to book a deluxe bed. ...
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