Lorenzo Hotel Dallas, Tapestry Collection by Hilton

Hotel is stylish. But room was okay. AC is a bit loud.

Wonderful hidden gem ! Interior is beautiful , artistic , and most of all clean. The check in was very easy as well as check out. Everything was easily accessible. The restaurant within the hotel was okay , maybe it was due to us going a little later in the day which is why the service wasn’t the best in that aspect and the food wasn’t as good for the price although again maybe it’s due to the fact we were limited to their late night menu. Overall a good stay.

Front desk of liars I only stayed here for the pool party. I called and asked the front desk and they said yes it would be a pool party. When I checked in I asked again and instead of the front desk person being honest, he said maybe and directed me to eventbrite. He should’ve been honest and said no there is no party today, that’s tomorrow and I would’ve changed my booking. As it stands I am not happy, my friends and I were put out of the pool area at 11pm on a Friday night. The employees lied when asked, I’ll NEVER stay here again.

Everything about my stay was great except for the horrible check in experience with the overnight shift. There was a woman who was awful to me. She had braids and was talking over the other woman who was trying to help me. She wouldn’t let me check in. I waited for 2 hours in the lobby after taking the redeye flight. I was exhausted and she said she couldn’t add a night to my reservation because I booked through a 3rd party. As soon as the morning shift arrived around 8 am, I had a lovely stay! I got checked in and even paid for an upgraded room so that I could have a bathtub. The hotel is very nice and the downtown location was convenient to the KBH convention center. All of the other staff besides that one woman were helpful and lovely.