Guest User
August 7, 2024
This experience was the worst of my entire trip to Mongolia! I specifically chose the Gureyan Resort when booking, booking a "Deluxe A" room online. Upon arrival, I was told I'd been upgraded to a "Deluxe B" room, moving from the center of the resort to a small camp called Hanatala, 200 meters away. The difference in environment is quite significant (see Figure 1). But it was a change, and I didn't mind it. It was just inconvenient to drive back and forth. But the following incident completely broke my defenses, and I have to give this review: 1. Cleanliness: The yurt was not very clean, with lots of bugs and a loose door. I was aware of these things and had prepared for them. But the blood on the sheets, cigarette butts in the bathroom, and mineral water bottles on the floor were unacceptable. It was clearly the result of a poor cleaning by the previous guest. 2. Service: Aside from the welcome ceremony upon arrival at the camp (presenting a khata and offering dismounting wine), the service was completely lackluster. I asked to change the sheets because they were stained with blood. The woman who came kept complaining, "I've already finished work, and you're still asking me to change them?" I said it wasn't cleaned properly because I hadn't done my work and it was over, but she wouldn't respond. They also didn't clear the cigarette butts in the bathroom. When I pointed them out, they said they couldn't see them. My daughter asked, "Grandma, how do I turn on the TV?" and was told, "I can't." The yurt didn't have any new tissues, just a few. They told me to go to the registration desk and ask for them. Absolutely terrible... 3. [Location] The location is inaccurate and difficult to find. The platform lists it as Xilamuren Town, but the actual location is in Hariwusu, west of the town, 2-3 kilometers west, a 7-minute drive. I booked this resort specifically because it was close to town, but I was surprised.
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