Ehalagala Lake Resort

I don't know the common sense in Sri Lanka, so maybe it's normal, but from a Japanese perspective, there were a lot of things that were a little off. First of all, when I arrived late at night, I had contacted them in advance via watsapp, and even though I had received a confirmation email, when I went there, the gate was closed, so I called and someone came out, but I couldn't get through to them. The reservation was confirmed without appearing to be there. I managed to check in, but there were bugs and gecko droppings on the bed. When I tried to boil water, the pot was filled with old, cloudy water, and there was something white floating in it. Does washing the pot clean it? There's some white stuff stuck on it that I can't remove. There are no slippers, so it would be better to bring your own. There are no amenities. Only shampoo and body lotion available. There are bath towels but no towels. There was no hair dryer, so I asked the front desk and they said there was no hair dryer. The comforter is only sheets. I tried to fill the bathtub with hot water, but the water hardly came out, probably because it was broken, and the faucet fittings were damaged, so I called the front desk. She said she would send someone, but no one came, so she held off on taking a bath and only took a shower. The water pressure in the shower was weak and the temperature was unstable. There were days when there was no hot water at all, so I took a cold shower. The ceiling of the shower room is open air, so mosquitoes can enter the bathroom as much as they like. There were also spiders and a few frogs in the shower. Well, since it's a hotel in nature, I was prepared for a certain amount of insects, but it might not be good for people who don't like it. I left a note on the doorknob to have the room cleaned while I was out, but when I returned I was surprised to find that the room had not changed from when I left that morning and had not been tidyed up. However, I had no choice but to have the bath towels replaced. The staff are friendly and pleasant, but is this kind of service normal in Sri Lanka? It's a mystery. To be honest, my impression is that it is worse than a Japanese business hotel.

Spent two nights here at the end of May 2022 during a 2-week Sri Lanka tour. This is a very small but nice hotel with huge rooms, bathrooms and terraces. Dinner and breakfast were excellent and very filling. The staff was friendly and accommodating. I wish the hotel much success and thank you for the great service.