Friend Plaza Hotel

Rich breakfast! The room can see the river, and the service is good!

When visiting Dandong, the first thing to think about when booking a hotel is the Freed Hotel. I have stayed here many times, and the experience is very good. I booked a river view room this time, and I was lucky enough to upgrade to a river view suite. The room has a very good view and a large area. After entering the room, there is a large living room. Walking inside is a dressing room. The view is better after the makeup mirror is opened on both sides. Inside is the arc-shaped bedroom, the bed is oversized and very comfortable. The bathroom is divided into two areas, one for toilet and washing, and one for the bidet and shower room. The design is very reasonable and convenient. The parking lot is large and convenient. The buffet breakfast on the second floor is very good, with various delicacies and Dandong specialties. Satisfactory experience. Choose here next time. Five-star recommendation.

I have lived in many five-star hotels for so many years. No matter what problems I encounter, I seldom make bad reviews, because it is not easy, but this time I must tell what happened. I live in Zhuanghe, often When I went to Dandong, I booked a parent-child room on Ctrip. The price was a little expensive. It was 788 yuan with three breakfasts. The child was only two years old. Breakfast was also free. The total is to stay with the child and go out for a stroll. It takes an hour and 10 minutes to drive to the hotel , Checked in at 3:30 in the afternoon. When I entered the hotel, I found that many people were checking in. It should be a team situation, but there was only one person at the front desk of the hotel. I was dizzy and had to wait. I waited for about 20 minutes before checking in. The front desk They said that they have to pay 1,500 yuan for the room fee and deposit. I feel that I have stayed in a five-star hotel that requires the most deposit. After entering the room, I found that there are a lot less entertainment facilities for children in the room, and Ctrip said before that the size of the house 50 square meters, but it feels like 35 square meters at most. Tell yourself that since you have already checked in, don’t think so much. Ask the front desk why the entertainment facilities in the room are different from the photos on Ctrip? Some wines can be made up after receiving feedback, and some have not been purchased because of collective purchases. I was speechless 😓, and then I found the main problem. I booked a parent-child room, which is the room with the best price in the hotel except for the presidential suite. The key The room window is not a river view room! I could only see the very limited area of the Yalu River from the window, and I felt bad for a moment. I told myself, it doesn’t matter, don’t think too much, and then drove my wife and children to the city for dinner. After dinner, I returned to the hotel. At 8 o'clock in the evening, my family called to tell me that there was an urgent matter at home, and I had to rush back to Zhuanghe tonight, so I contacted the hotel front desk as soon as possible to explain the reason for checking out. I would like to make a special explanation here. The reason for this is mine, it’s my own reason, part of the room fee can be deducted, and it doesn’t matter how much the room fee is refunded, because I think the hotel should not deduct all the room fee, after all, there are still three breakfasts that we haven’t eaten yet. No matter what, the breakfast money should be refunded to us, but the answer is that it has been 4 and a half hours since check-in, and the room fee cannot be refunded! At that time, I felt very angry, because I was the reason for this incident, and I had to rush back to my hometown overnight because of an urgent matter at home. Even if the three breakfasts were refunded to me, it was unreasonable for the hotel not to refund a penny. The management staff said it was too late, and the room was sold that day, and the time I checked in was not the peak tourist season, and there are probably a lot of vacant rooms in the hotel, well, I will accept the full deduction of the room fee, but you At least I should have returned the three breakfasts to me. At the time, I should have left straight away because of the rush. When I left, the hotel staff on duty expressed embarrassment and said they understood me very well, but that’s what the hotel management staff said. There is no other way, give me two bottles of Red Bull, and let me drive home and drive slowly. This may be the only place I feel relieved. On the way back, I will call the official customer service of Ctrip and explain what happened. Thanks to the customer service staff with job number 713878. After listening to what happened, he said that he would communicate with the hotel management staff again. He agrees with me very much. At least the breakfast money should be refunded to me. After communicating with Ctrip and the hotel, the feedback he got was that the hotel The cleaning staff has already left work, and there is no staff to re-clean the room. Let me explain that from check-in to check-out, I have not touched any furnishings in the room. Such a large hotel has tried every means to find various reasons for this room fee. I was also drunk, and the communication was fruitless. The day after tomorrow, Ctrip also very much agreed with my statement, and unilaterally refunded 200 yuan to me. Here, I am very grateful to Ctrip. What I care about is not how much the room fee is refunded, but what I care about. It is the attitude of the hotel in dealing with the problem. Such a big hotel has no human touch at all, and the management is very unreasonable. Here I solemnly state that after reading my comments, I believe that the netizens have already understood what happened. Let me tell you the truth I didn't want the hotel to pretend to say sorry on this platform, and I refuse any form of apology! I want Guangfa netizens to see clearly how this hotel treats customers. There is no human touch at all. I will never stay in this hotel again in my life! Again, no apologies of any kind will be accepted!

The room is clean, the service is friendly, the breakfast is exquisite I am very satisfied with this hotel, the first stop of the Northeast trip. It is recommended as the first choice for self-driving travel. There is a dedicated parking lot, which is safe and convenient Live in a high-rise river view room, overlooking North Korea on the other side

非常滿意。 24樓的江景房採光很好，房間內裝潢整潔大氣。晚上回房面向江面眺望，能瞧見月亮島的燈紅酒綠與朝鮮新義州的點點燈火。 兩位前台服務專業、態度良好，她們分別是程霄和王美媛。

房間很棒，江景房正對月亮島，再過去就是🇰🇵，視野很棒，提前電話溝通入住偏好，保留好風景房型。同時表揚感謝禮賓部帥哥於會強，提前溝通幫忙收快遞和物品，賓至如歸，服務到位，禮貌周到。

整個過程服務非常棒，酒店提前打電話詢問需求，準備了小童洗漱用品拖鞋和被子，客房工作人員服務及時，前台接待也很熱情。房間乾淨整潔，下樓是月亮島，可以近距離看下北朝鮮，離斷橋大約有4公里距離，去的時候天氣比較好，帶着娃步行到橋邊，感受也很不錯。