Ondine Oriental International Hotel Reviews

Response from Property: 尊敬的貴賓：您好！感謝選擇水中仙東雅！很高興豐富的早餐與美味的晚餐為您歸途添彩。大堂的華美與房間的靜謐，衹為給您最尊貴的休憩體驗。期待您的再次光臨！

Response from Property: 尊敬的貴賓：您好！感謝您對我們早餐和服務的認可呀！看到您吃得滿意、體驗舒心，我們心裏特別開心～ 早餐的用心準備和服務的細緻周到，都是想讓每一位客人有賓至如歸的感覺，您的肯定就是我們繼續努力的最大動力！期待下次還能為您服務，祝您生活愉快呀！

Response from Property: 尊敬的貴賓：您好！感謝您的肯定與支持！您的滿意是我們最大的動力。能為您提供整潔舒適的住宿環境和熱情周到的服務，是我們的榮幸。酒店鄰近景點，出行便利，能為您帶來愉快的入住體驗，我們感到非常欣慰。期待您的再次光臨，我們定會一如既往，為您提供優質的服務。

Response from Property: Dear distinguished Guest: Greetings! Seeing your affirmation of us, our hearts are filled with joy! All the staff of the hotel always adhere to the concept of dedicated service, just to bring you the warmth of home. Your positive feedback is the driving force for our progress. We look forward to welcoming you home with even better service next time.

Response from Property: Dear guest,Thank you very much for your praise of our hotel gym, we are honored to get your recognition. We have been working hard to create quality leisure facilities for our guests. We hope that it will add vitality and comfort to your stay.Regarding the price of the laundry service, we apologize for making you feel that the price is too high. We will re-evaluate the market, review the cost structure, and strive to find a better balance between service quality and price, and strive to provide you with more cost-effective options in the future. At the same time, the hotel did not clearly mark that there is only laundry service but no laundry room, which is our negligence in information communication. We will timely update and improve the relevant introduction in the future to avoid misunderstandings to other guests.Look forward to your visit again, I believe next time will bring you a more satisfactory experience!

Response from Property: 尊敬的貴賓：您好！感謝您選擇我們酒店！您的好評是我們前進的動力。我們會繼續努力，為您提供更好的服務。

Response from Property: Dear guest: Thank you for your praise to us! Our team has always taken great care to provide a clean and tidy living environment for every guest. We are so happy to receive your recognition and look forward to your choosing our hotel again!

Response from Property: Dear Valued Guest, Thank you so much for your high praise of our hotel! We are committed to providing meticulous care and service to every guest, and your recognition is our greatest encouragement. We look forward to your next visit and will continue to create a warm and comfortable stay for you.

Response from Property: Dear Valued Guest: We are deeply sorry for the unpleasant experience you had during your stay! The intermittent water flow, substandard breakfast, and delayed response to a malfunctioning bathroom door lock are all issues that do not meet our service standards, and we feel extremely guilty. We have immediately forwarded your feedback regarding the water flow and door lock problems to our engineering department, and they will be investigated and rectified promptly. We will also conduct a review of the breakfast quality with our catering team to strictly control food standards. Regarding the efficiency with which the front desk handled the malfunctions, we will strengthen our internal service process training to ensure that such situations do not recur. We apologize again for your unsatisfactory experience. If you would like to give us another chance to improve, please feel free to contact us at any time, and we will do our best to arrange a better stay for you.

Response from Property: Dear guests, hello! Your satisfaction is our greatest motivation! Our service team always maintains a warm and thoughtful attitude. We are delighted to have given you such a great experience and look forward to serving you again and bringing you more surprises!

Response from Property: Dear Valued Guest, We sincerely apologize for any disappointment or discomfort you experienced during your stay. Regarding your concerns about the breakfast quality, the decor, and the unpleasant water delivery service, we have documented these issues and forwarded them to the relevant departments. The hotel is indeed obligated to provide guests with ample drinking water. The communication difficulties at the front desk were an oversight in our service procedures. We will strengthen staff training and optimize service details to prevent similar incidents from recurring. Your feedback is invaluable to us, as it helps us identify our shortcomings more clearly. If you would like to give us another opportunity to improve, we look forward to your next visit and will strive to provide even better service.

Response from Property: Dear Guest, Thank you for choosing our hotel and taking the time to share your experience. We sincerely apologize for not meeting your expectations. Your feedback is invaluable to us, and we have immediately communicated with the relevant departments to make improvements. Regarding the air conditioning issue you mentioned, we have arranged for our engineering department to conduct a comprehensive inspection of the central air conditioning system to ensure the temperature control equipment is functioning properly. Regarding the delay in laundry service, we will optimize our workflow and add nighttime emergency duty shifts to prevent similar situations from recurring. We will also re-examine our pricing to ensure it is reasonable and transparent. We understand that as a long-established hotel in Danyang, we should strive for excellence in every detail of our service. We fully understand your disappointment and thank you for reminding us that we need to keep pace with the times in the industry. We hope you can trust us again; we will arrange dedicated service for you and do our best to make up for this regret. We apologize again and wish you a pleasant stay!

Response from Property: Dear guests, hello! Thank you for choosing our hotel! Your positive feedback is our driving force. We will continue to work hard to provide you with better service.