Guest User
January 17, 2024
The service was below average. First of all electric kettle was not there in the room which wad mentioned in the voucher. When wd asked for it first, to the *** in the reception, he said electric kettle cannot be provided. Next day when we called the reception again for the kettle, because the water was too cold to drink, then they provided us with a old dirty kettle, not a standard kettle that we saw in other rooms. Secondly, geezer does not have any fixed time and also does not give hot water 24 hours, which they claim to provide. We had to call the reception both days to check the geezer and one day had to skip bath. Size of the room provided was extremely small without any exhaus or ventilation which was suffocating. They claim to provide free wi-fi. But you will not be able to connect and use the hotel wi-fi in any of the device. We are frequent traveller to darjeeling and sikkim but have never experienced such poor service in any hotel. There are many hotel in darjeeljng in the same budget which gives good service. So this is definitely our first and last time in this hotel. The experience has been extremely dissatisfying in this hotel, and we will highly not recommended this to any couple or family who are visiting darjeeling for 2-3 days or more.