Guest User
August 16, 2023
On booking and arrival, I had high hopes due to the location and facilities on offer. That all went south once I was asked to come back after setting up my site to settle the outstanding amount that was owning for the stay. Requesting a guest to come back after setting up is a massive inconvenience and waste of everyones time. After a long drive from Kakadu (some may travel further then us), I then needed to navigate the park (extremely tight area where we were placed), get the family squared away, then walk the entire length of the park back to reception to pay the remainder of the fees. This couldn't have chewed up anymore time if I tried. I've worked in the industry and understand there is an attempt being made here to fasten the pace of check in and get people moving out of the short and narrow driveway, (approaching guests as they arrive and having the paperwork printed out with keys starts to form a good impression for those appreciate efficiency) - but it stops there and it becomes crystal clear that the manager who decided that moving customers through in this way is not interested in welcoming people into the park, they want the driveway cleared at your expense of time and don't care if you're tired, having screaming kids, or a wife who keeps asking you why you're walking all the way back to the office to clear up the payment when it could have been done on arrival. The manager fails on this occasion. Unless you get a wireless eftpos machine out there, scrap this idea. It's rude we see right through it. The young lady who I spoke to was lovely, and did her best to smile through it which I commend her for. Don't put your staff in this position without providing the appropriate tools, some may not be as calm as me and I suspect she'd probably received her fair share of criticism if this remains the standing policy. I'd happily park out on the street if needed and do everything once and I'm sure many tired travellers would agree that this technique is self serving to managers and a tired attempt at trying to be efficient. Reminding me several times prior to departing the driveway to scan the tag in and out was some sort of joke as the boom gate remained open for the next 24 hours. The facilities we used were clean (didn't use the pool or other amenities) however the size of ensuite sites are incredibly tight for a van as large as ours is (dimensions were provided on booking). We couldn't enjoy the use of our awning because our van had to be backed so far up it was essentially sitting under the eave of the amenities building. The ensuite had cost cutting written all over it. I paid for privacy and ended up feeling like I was sharing a toilet with the bloke next door due to the insanely huge gaps at the top of the walls basically joining every toilet like a public toilet block. Had I known this would be the set up, I would have saved the extra money I paid for what I thought would be a convenience and taken a grass site somewhere else. The la