DoubleTree by Hilton Davenport

The stay was okay overall, but it didn’t feel worth the price. Unfortunately, we were woken up multiple times during the night—around 1 and 2 AM—by loud shouting. I understand there’s an open area for guests to socialize, but the noise echoed through the hotel and made it difficult to sleep. Implementing quiet hours would really help improve the experience for those who are trying to rest.

No working elevator unsupervised kids no staffing did anything open bar in lobby extremely loud until after 2 am when bar closed rooms face lobby right over lobby and bar the only good experience was the young maintenance man was amazing

When we arrived early with the intention to ask to leave our bags, there was no one at reception. When a woman finally appeared her first words were its too early to check in. No good morning no welcome to the Hilton. Very unwelcoming. Then we were charged for breakfast when our booking through ******* included breakfast. When I spoke to the manager Christine she initially said that I would have to follow that up with ******* it was nothing to do with them. When I prompted her to take a further look into the booking, she told me to come back in half an hour. When I came back, I showed her my booking confirming it included breakfast she said she would sort it out and refund the charges. She gave me a voucher to show for breakfast the following mornings. They have not refunded me my $38. I have sent them an email 4 days ago. I have had no reply and no refund. I am very disappointed in Hilton. This is an international hotel chain. Very unprofessional attitude. Very poor customer service. Reception could do with some meet and greet training.

The door to the room was hard to open and close. The AC in the room didn’t work and leaked all night. When mentioned to a worker no apology was given, they just “wrote it down in a book” and went on with their day. Terrible customer service

The staff was friendly and the property was clean and who doesnt like warm cookies at checkin😊

Conveniently located across the street from the river event Center where my business was for this trip.