Yuankun Hot Spring Hotel

The room is clean and tidy, with a wide view. You can see the mountain view in the distance and the river view and the hotel's hot spring garden nearby. The hot springs are also clean. Clean hot spring water is released every morning, and there is also ginger sugar water specially prepared for guests. After dinner, you can take a walk along the Anning River behind the hotel. The experience is good. Will come again next time

I rarely comment on itineraries and hotels, and I have never written a bad review so seriously, but this time I can't help but express my true reflection. I hope that the guests in the future will not have such a bad experience as ours! This is the third time I choose Yuankun. Every time I take my children to soak in the hot springs. To be fair, the hot spring environment is OK. We used to stay in a double bed room or standard room on a high floor. The room of more than 200 yuan with a hot spring ticket is also OK. This time, I saw the introduction of Forest Hot Spring House, which is not bad. Based on the initial impression and trust of Yuankun, I didn't read the reviews. I thought that the room of 877 yuan a night should be very good. Who knows that I am very disappointed. The hardware facilities and accommodation experience of the room are extremely poor. The price of a high-end hotel is a hotel worth more than 100 yuan, and the sanitary conditions are not as good as the hotel! The so-called forest hot spring house has nothing to offer except a private hot spring pool and yard: 1. The room is not soundproof at all. The heavy bass of the disco in the building next door can be heard clearly when a large car passes by outside. At 2 a.m., the heavy bass is still booming. The hotel front desk said that it was outsourced, and they had no choice but to ignore it. We used software to test the decibels and the highest reached 82, and the lowest was above 60. According to the "Regulations on Urban Area Noise Standards of the People's Republic of China", the maximum limits of environmental noise in various urban areas are: 50 decibels during the day and 40 decibels at night in sanatoriums, high-end villa areas, and high-end hotel areas; 60 decibels during the day and 50 decibels at night in residential, commercial, and industrial mixed areas. However, at almost 2 a.m., the outdoor decibel values ​​were all above 60, with the highest reaching 82. 2. The facilities are old and the hygiene is poor. There are various stains and scratches on the walls. There are spider webs on the bathroom door. It seems that they have been there for a long time. The floor tiles under the washbasin and the corners of the bathroom are all covered with deposited stains. 3. The fabric of the only chair was very dirty, and all kinds of oil stains were not cleaned. 4. The room was very small, with two standard beds pushed together against the wall, less than 1 meter away from the other side. We were very crowded inside with two adults and one child. 5. The wardrobe was in the bathroom! The shower cubicle was not watertight, and it flowed all over the floor. There was no floor drain in the toilet next to it, so the water could not flow out after entering, and the floor tiles were very slippery. 6. There was no shelf in the shower room, so shampoo and shower gel could only be placed on the floor and soaked in water. 7. At night, with the lights on and the doors and windows closed, all kinds of small insects and small flying mosquitoes came from nowhere and fell on the bed. A light tap left a stain. It was almost December, so a mosquito repellent was needed. 8. There was a problem with the socket next to the table, and the socket next to the bathroom was also broken. The hair dryer had to be plugged into a socket close to the ground to blow. It was okay if it was not blown, but it would break when it was blown. 9. The Forest Hot Spring House hot spring ticket is for 2 adults and 1 child, but there are only 2 toothbrushes, bath towels and bathrobes, not to mention any children's supplies. We took a hot spring bath on the night of check-in, and the bathrobes and towels were all wet. The next day, we asked the front desk to send us three dry bathrobes. The front desk replied that it was not allowed. They stipulated that each room can only have two bathrobes, and they could only send two bath towels, but the bath towels were very short, and the children could only cover their knees. How to use them in 10-degree weather in the morning? After repeatedly communicating with them, they reluctantly sent the bathrobes. 10. For high-priced rooms, at least all aspects should be equal. We spend a high price to stay in a hotel, and under extremely poor conditions, we have to endure noise pollution and cannot fall asleep. The hotel outsources the venue to the merchant. Is it just to make money, not for the guests? As a hotel, you can request and participate in the basic management of the disco outsourcing venue, requiring the disco to have good sound insulation facilities, and not disturbing the residents after a certain time. The hotel can also prepare earplugs for guests or make good sound insulation facilities for the Forest Hot Spring House, or explain it before the guests check in, but none of the above was considered. We couldn't sleep and couldn't understand why we spent 877 yuan to stay in a room? ! Is this cheating consumers? ! 11. Regarding my feedback to the hotel late at night, the hotel front desk was very indifferent and told me that few guests raised opinions in this regard. When I checked out the next day, the front desk took the initiative to tell us that many guests complained about noise disturbance. Are they contradictory? Is the way to solve the problem to deceive guests? The front desk shirked the responsibility in one sentence, saying that the venue was outsourced and they had no choice. Otherwise, why don't they change us to another forest soup house not far away? Who packs up and changes rooms with children at two o'clock in the morning? Don't sleep that night. Besides, it's not far away and it's still noisy. 12. After the feedback to the hotel was ineffective, I complained to the Ctrip platform. I didn't expect that there was still a manual customer service reply to me at 2 o'clock in the morning. I also contacted the hotel. The super warm words touched me deeply, and within 12 hours, they repeatedly contacted us three times with a positive attitude and kept apologizing. However, the hotel, as the responsible party, only asked the room manager to call us at 11 o'clock the next day. At our request, she was asked to come to the room to check the facilities and environment in person. The solution given to us was: we could sign a room agreement price, give 4 hot spring tickets, and delay check-out until 4 pm. We were very disappointed with the result of the hotel management's negotiation. It felt like: the conditions were like this, and the price was clearly marked. You made your own choice and had opinions, and we couldn't do anything about it. After all, we negotiated with you. With such conditions and attitude, we will not go again. What are these discounts for? I hope that the merchants can actively rectify and consumers should also open their eyes.

環境可以 窗外的視野和風景很不錯 服務和衞生也可以 門口停車也方便 可惜沒有時間好好去體驗一下温泉 與一位故人命中註定般重合那份記憶 感謝時光 感謝這份記憶 董小姐 到此一遊

親子度假好去處，泡温泉、玩水暢耍，這次住了6天，早上早餐豐富，然後沿着安寧河散步到濱江公園、鳳凰閣等景點，有風不熱。中午晚上準時酒店餐，清淡不油膩，每天不重樣，下午泡温泉，沖浪。晚飯後再沿安寧河散步，看音樂噴泉，觀山、觀水、觀雲、觀月、觀星！

衹有三個射燈亮，入住一個小時被蚊子咬就十多口，然後就退房了，啥説法都沒有，窗户沒有紗窗，牆上都是蚊子被打死的痕跡

酒店有專門的小童樂園，比較乾淨整潔，玩具消毒工作做得很好，家長可以放心。小童泳池水温適中，寶貝玩得不肯出來。