The Emerald Grand

Rooms: The rooms are consistently praised for being clean, spacious, and comfortable, often featuring balconies with beautiful mountain views. Guests appreciate the modern amenities provided, enhancing their overall stay experience.

I genuinely don't get time to write reviews but the bad behaviour of this hotel staff compelled me to write one. I'm sharing my experience so that no one else suffers like me after making the payment online. This is basically a three star hotel at the price of a four star. The rooms are good with balcony and bathrooms are clean. But that's not all one looks for while booking a four star or a five star hotel. If all I have to do is to get locked inside four walls then I don't need to book a four star. I can get good rooms at affordable prices anywhere. I primarily booked this place to stay with my family and kids and specifically chose this hotel over other because of the swimming pool. We reached late in the evening on 04th Oct and next day morning when we asked them about the pool the staff said due to rains the pool is closed. I didn't understand the logic of rains and closing the swimming pool. I immediately called up the General Manager of the hotel Mr.Saklani, who really behaved like a gentleman at first and told me in five mins the issue will be resolved. He called the hotel staff and told them to get the pool ready, i was given an assurance by the front desk manager Mr.Rawat that the pool will be opened in a short while. I felt very nice and asked the front desk to intimate me once it gets ready. My kids were so happy hearing that. But the hotel staff didnt call me till the time of my check out 1145am and when I asked them how much more time will they take, i was told very rudely that the pool can't be made ready. i tried to complain the issue to Mr.Saklani but his phone was switched off. Then i understood that they were just giving me false assurances and fooling me around so that I keep waiting until i check out and leave the issue unresolved. I felt so miserable and left a MSG to Mr.Saklani expressing my disgrace and disappointment and the selfish *** didn't even bother to reply to me. As I had done the payment online before checking in to the hotel i could not do much about it than to just leave the hotel without loosing my peace further. my kids felt so bad being at this hotel that i had no face to show them. Why one should go through this misery even after paying so much especially for the amenities they have projected saying everything is available at that hotel. first thing I would say is they should have intimated to the guest or on their website atleast that the pool in under maintenance or not available. They won't do that because they will loose out on their business. second thing least they could have done is to be honest in telling me thay it won't be possible to make it operational in the time available. a sincere apology would have resolved the issue. but instead they kept lying to me giving me and my family false promises. altogether i felt pathetic and I didn't have any good experience staying in this hotel and i will never book this place for my stay ever again. rest i leave it at your discretion and decision. book this

stay was very nice,staff is very nice and the behaviour of the staff is so good to every one, specially front office staff rooms are well decore and rooms are so good. food and service are so nice.