Hyatt Place Columbus Polaris

I am first time guest of a Hyatt hotel. From check-in, to the bar, to check, to help to my car…it was an amazing experience! I needed a room near an elevator for mom and that is what we got. Very spacious room, welcoming lobby and all interactions with staff were enjoyable. I will be back!

There are so many great things to say! Clean, modern, comfortable, quiet, 24 hr NICE gym, very stocked and large lobby bar that was open VERY late! I have never have such a large variety of items to choose from at a continental breakfast before. Usually hotel outdoor areas are very small and awkward. Not at Hyatt! Spacious and spread out around a lot of the building, making it comfortable for multiple families at a time. It was also a large parking lot.

Helpful service The ladies at the front desk in the evening were great. Check in was easy, I was given good recomendations to restaurants around. They were nothing short of friendly and wonderful. The hotel was very clean, and breakfast choices were great.

Staff was very friendly and tended to us in a timely manner. It was welcoming and easy to communciate with them.

The staff was friendly and professional. The room was very clean and the hotel is accessible to lots of shopping and dinning.

For a new hotel the condition of the rooms did not look new. Our bathroom door was broke upon arrival which they did fix, took them a bit but they did fix it. Everyone was nice and polite which was a plus. Rooms were a bit small but I did have three adults and two kids so it did work out. Beds were pretty comfy. Sometimes hotel rooms smell dusty but this one did not so they do clean pretty good. I was just surprised for a new hotel, it looked to be several years old given the wear and tear already or poor craftsmanship. I probably would not stay at a hotel like this again but for a quick weekend trip it did what it needed to do.