We booked a two-night stay in a room in Building 2 (Lixia type) from October 2nd to 4th, priced at 1600 RMB per night during the National Day holiday. The room was dimly lit, the facilities were outdated, and the toiletries were from unknown brands. The shuttle bus driver was helpful.
The unpleasant experience was that we were traveling with a child and worried that two nights would be too short. Building 2 was fully booked for the night of October 4th, so we booked another night in Building 4 for October 4th and 5th. On October 3rd, the front desk called to ask if we wanted to extend our stay in Building 2, as it was now available but not listed on Ctrip. We replied that we would, as the price difference between the two room types was nearly 200 RMB. When we asked the front desk how to get a refund for the difference, they said they couldn't rebook and wouldn't refund the difference, or we would have to change rooms. We were quite angry about this approach and simply canceled our booking for the 4th. After informing the front desk that we wouldn't be staying on the 4th, they immediately listed Building 2 on Ctrip.
I can accept a premium during the National Day holiday that doesn't match the actual quality, but this blatant overcharging is incomprehensible.
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