Spark by Hilton Des Plaines Chicago O'Hare

Comfort: Guests frequently highlighted the comfort of beds and pillows, contributing to a restful stay. Despite ongoing construction, several noted the overall comfort of their rooms.

My flight was delayed and I missed my connection in Chicago. The airline provided me with a hotel room here (I had to insist - they try to tell you that they can't do that). After I got the voucher, I looked up reviews of this hotel and was pretty worried about all the one-stars. Shuttle: they offer shuttle service, and the van that they have se is about a 10-seater. It took me awhile to find where to go, so if you're reading this while still in the airport, go to Terminal 2 on the second level and walk to 2A. I stood waiting for awhile and then called the hotel to ask when I might expect it. The agent told me the driver was there and she'd send him over. He arrived 15 minutes later and was very kind and helpful. So my advice is to call the hotel and request that the shuttle be sent. Check in: I arrived at about 6 pm and the two people at the desk greeted me and got me checked in right away. They were friendly and made sure to find out what time I needed the shuttle in the morning. Room: it was clean and comfortable with enough furniture (yes, there's a nightstand between the two queen beds). No coffee maker or water but there's coffee in the lobby. Not fancy but fine for a budget-type hotel. The bed is comfortable. There is an iron and ironing board and a hairdryer. Breakfast: very basic. I don't usually eat breakfast unless it's really good so not an issue. All in all, this is a fine place to stay near the airport. If I was coming for a visit in Chicago, I'd probably choose something close to downtown.

This hotel is changing from a Quality Inn to Spark by Marriott. The pros are the friendly front desk person, great beds, and nice breakfast. The con was the airport shuttle. They have a tiny van which you have to climb in like children, not recommended for the elderly. The shuttle to the airport was fine as you tell the front desk, the night before, the requested time and how many people. However at ORD the shuttle (1 van) shows up about every 30 to 45 min. We had about 25 people waiting for the shuttle when we needed it. It’s a small van, takes about 10 people at a time. Hence we took a taxi to the hotel. Cost $30. We did not want to wait over 2 hours for the shuttle. Oh and its a free for all to get the shuttle, whoever jumps in the van first gets the ride, so if you are older you will wait much longer. I saw one wheelchair bump an older person right out of the way.