Guest User
September 23, 2021
When booking a room, I specifically asked the customer service whether there is a computer for the room type. The customer service said yes. I also saw computers with computers in the room type introduction. After moving in, it was found that there was no computer. I found the reception of the hotel and felt very bad. Transfer all the responsibility to the Ctrip app. They said that the introduction page was put on the shelf by Ctrip, but they didn't know. The customer service is an artificial intelligence customer service, and the answer is not counted. Anyway, the problem has nothing to do with the hotel, it is Ctrip's pot. It is a problem of the platform. I just want to ask, does your hotel not review the room introduction page on the platform? Customer consultation and customer service, don’t you even watch it? Does the artificial intelligence respond by itself? The front desk suggested that the room could be changed, but additional money was required. Later, it said that there was no room in the room with the computer, and it would take a day to wait. I didn't agree later, it was too troublesome and very annoying. Because I was out to play with my girlfriend, I didn't want to mess up my mood because of this little thing, so I didn't care about it later. In addition to this problem, everything else is okay, and sanitation is not bad. The way the front desk service solves the problem is really not flattering
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