Hotel Aamar Digha

We had made a trip to New Digha for a vacation for 2 days from our busy schedule from 21st to 23rd October with my family ***** with my elder sister and we had booked a 2 double bedded AC executive room at hotel Amar Digha located at New Digha with a balcony as per our request but the experience was horrifying which we can never forget . We reached the hotel on the 21st evening since the train was late but what we witnessed for 2 days was unforgettable. On reaching the hotel which looked totally empty with no guests around, lights were put off, only one light was on at reception even after being a holiday time for all guests with no guests around , Ac was off and was suffocating at the waiting hall . One lady was at the reception with Name I****a Arora who must be an employee but behaved like an owner of the hotel as all other employees were dancing to her tune. Her behaviour was totally rude and unfriendly. When asked " If there are towels and water in the room "she replied rudely "when you go to the room you can check yourself" . This was the first instance of a truly warm welcome which was yet to come next . We wanted to get a refund and change hotels but we found out the amount was non refundable so we had no option but to stay there as we had already paid in advance for the room rents for two days. Secondly when we entered the room it was quite compact and stuffy , bedsheets were dirty ***** with pillow covers and there was dust lying all around the room that was swept but not swabbed. On checking the balcony, we expected a view of the outside but both the balconies of both rooms were blocked by buildings in front of the balcony so this was a second blow to us . There was only a single towel for two persons even after booking a room with double occupancy. Thirdly on checking the rooms there were no AC remotes , when checked with the employee who came to show our rooms replied rudely we do not give AC remotes to customers as per order of I****a Arora . If anyone wants to change the temperature they must call on landline someone will come and change the temperature. When asked if we want to change temperature in middle of night since we have kids what should we do , they said we will not provide that time.This was shocking as have never got this kind of statement and never experienced such incident in all india travel including abroad stay where hotel owners do not got AC remotes to their customers in spite of charging for AC rooms as if we are seeing AC for first time and don't know to use it . This was terrifying . We had realised we have made our holiday a mess and now nothing can be done.It seems everybody in the hotel behaved badly with customers. That is the reason they do not have repeat customers and are left with only first time booking customers. We felt uncomfortable so decided to have dinner outside and not opt for the hotel. Fourthly in the next morning, to our surprise there were only two sugar sachets , two milk s

I visited Digha last week with my wife and daughter and stayed at "Aamar Digha" for 2 days - It was a terrific experience, located very close to beach (in the 2nd lane) - From our room (4th floor room), we had a view of the beach from balcony - Room was very neat and clean and quality of food was excellent - Had pomfret, lobster, desi chicken, bhetki during our stay - Every item was very tasty and quantity was huge - Like, 1 dal (served in a nice small balti) was sufficient for 3 of us, and 2 plate rice was enough for 3 of us. However, the negative side is that service sometimes is a bit slow especially when you order something from room. However, overall, we had a great stay at "Aamar Digha". Last but not the least, apart from the dining room, there were a couple of places where you can have dinner like the terrace from where the view is just mindblowing.