King's Resort - Casino and Hotels

When you finally find the entrance to the Kings Resort it looks impressive and that will be the last time you are impressed. I checked in and went to the 2nd floor opening the door the first thing I was struck by was the bad smell in the tiny room. I walked in and see two single beds made up together to form a queen size bed. There is no phone in the room and no workspace. The carpet was a nice colour but there is just no space, concerned about no phone in the room I speak to the receptionist I am advised there is no possibility of messages being left by phone and I cannot have a phone in my room and there are no rooms with phones. The hotel is located in a town of 600 people and there are no other accommodation available I had traveled a long way to get here and was just shocked but it was about to get worse. The only two dining options are a very basic bistro and a buffet. I chose to go to the buffet and it was terrible. The food was just slightly warm bland food and very limited choices. The floor was sticky and glasses were dirty. This was also the breakfast option although slightly better than dinner it is still outrageous! When I returned to the room I began trying to get some work done. This was near impossible as the phone network does not work either the hotel blocks it or the building has shocking reception, the hotel offers a free wifi that is inconsistent and at best is poor and slow disconnecting every 20 minutes. Sometimes you could not even connect to wifi. I had to walk out to the end of the car park at 3am to make calls and check emails. The room window had to stay open because of the terrible smell from the bathroom. In the morning I spoke to staff about the cleaning of the bathroom where the smell was coming from, 7 hours later the room had not been attended to. I went to the bistro for dinner although the food was better than the buffet it was poor quality and overcooked. The hotel leave room doors open when people check out creating a huge security risk and with no phone reception and no phones in rooms its a catastrophe waiting to happen. I moved to another room because the smell in the bathroom was too much. In this room the room safe was not fixed or attached it simply lifted up and could be removed from the room defeating the purpose of a safety box. My room was still tiny and although there was no smell the phone network on my mobile did at least have the ability to receive text messages. Despite prepaying accommodation we left early as it was impossible to stay any longer under the conditions. In 40 years on travel probably my worst hotel experience. Its just terrible!