Hotel Villa Ruimzicht

Beautiful premium hotel. Kind and helpful staff. Breakfast was good. Room clear and comfortable. Calm and peaceful place.

We last visited this hotel 9 years ago and thoroughly enjoyed our stay. Thinking of somewhere to go for a 'winter blues' break, we decided to go back for one night. Places can change, and this place certainly has! Before booking, I checked the latest reviews, and one which stuck in my mind was from a couple who were given a 'Romantic Room', which had no windows, only a tiny sky light in the roof the size of a shoe box. I remember thinking, "Do not give us that room!". So, guess what, upon arrival, we are given the same room! Absolutely appaling, not a patch on the room we had on our last visit. We went back to reception and told them we would not accept the room, so they tried to give us a standard room, which had a window, only marginly bigger than the room they tried to give us (what was the point in me booking a better room to be downgraded to a standard one??). We complained again and rejected the second room they offered. After a 15-minute wait, they offered us a 'family room', which was adequate. It wasn't the romantic room which we had wanted, but at least it had windows! We ate in the restaurant, which was good, service was a little sloppy, and the waiter tried to charge us for an extra bottle of water, but all was sorted at the end of the night. Breakfast is a joke in this hotel! You join a huge queue, with one person cooking, to get a choice of eggs, and bacon if you wish. It's like standing in a works canteen! It's definitely not worth the money!! One of our biggest complaints about this place is that there is very little management, they hire a load of teenagers and just let them run it! I don't want to be disrespectful to the youth of today, but there is no assistance, breakfast being the classic example, is it waiter service, do you join the 'queue from hell', do you get your own coffee? Nothing at all from the staff. You have to figure it out yourself! This stay was a disappointment. After having such a fantastic stay 9 years ago, it was a real letdown! Too many things were either unacceptable or just OK. For what this hotel costs, we won't be going back, which is a shame, but places and staff change.

We've been here before, and there are definitely pros and cons. We booked a "water fun" room because we loved that style room (with a big bathtub) last time. This time, the first room they put us in (103) had a bath and a sauna, but the plug in the tub didn't work so it could not be filled. They offered to move us to another room with a bath, on the 3rd floor. After trudging up there, the room was awful. No windows, small, dark, terrible bed. My partner went to the front desk and they said there was another water fun room available, number 104. Right next to the one we had left! That room had a nice bath and a steam shower. Bed was very comfortable. Another issue to point out is security. I went to the front desk and asked for an extra key to our room. They didn't even ask my name, or verify who I was. Just handed me the key. We like the location of the hotel, and if you get one of the nice water fun rooms with a working bathtub, it's good for a short getaway. The staff needs to be trained better, however.

Highly cosy and warm atmosphere with a super friendly staff, who is always supporting the guests. Both, breakfast and dinner are enjoyable, fresh prepared. The quality of the food is remarkable. "My" room gave me a good feeling of privacy and the bed gave me a good and relaxing night.