Jiachen International Hotel

I booked a hotel around 23:00, but I didn't actually check in. The hotel was unwilling to negotiate (for example, reserve the room rights for next use, refund, etc.). For the service industry, the store owner has no sense of service when I have not checked in. After multiple communications between Ctrip and the hotel, there is still no sincerity.

The room was spacious and clean. . Breakfast is also very rich. The service is also very good.

Very good, check-out was prompt in a timely manner

The room is clean Hygiene: clean The service was excellent

Excellent location and convenient transportation

Bad review! Donghai Jiachen makes people very sad! We could only ask the almighty Ctrip customer service to intervene: the door handle of the room was naturally aging and fell off during the stay, and the hotel made trouble unreasonably. It was concluded that it was because my wife broke it with a strong hand. , otherwise my hotel deposit will not be refunded. Later, they said that they would pay 500 yuan, and finally they said they would pay 200 yuan. We disagree! When leaving the store, the hotel deducted 200 yuan and wrote a receipt for us to wait for further follow-up processing. So far, the two parties have not reached an agreement. We insist that the rotating parts such as door handles in the hotel industry are consumable and vulnerable parts. As shown in the figure, the central connection part of the door handle is made of plastic material and has a certain lifespan. It is naturally damaged and should be borne by the hotel itself, and guests should not be forced Pay the bill! Wasted so much of our time and energy! ! ! When Ctrip cooperates with a hotel with this kind of problem, it should first review its basic management system. If this matter does not give me a satisfactory explanation, I will never use Ctrip's software again, but Ctrip's customer service has handled all the problems I encountered before. Very good, I believe this time we can also seek justice for our hotel guests! ! !

The management is chaotic, there are two rooms, the first one is free of charge, the second one calls "room service" at 812 to ask for purified water, and told that only two bottles of C'estbon are free in the room, and an additional 5 yuan per bottle. Hygiene: Towels and bath towels are too old and hard, and the glass table is dusty

Generally a bit stale