Holiday Inn Express & Suites Dothan North

good hotel in a quiet location, the breakfast is also good

Bed was very comfy and over all room was ok. Check in clerk very friendly, check out not so much. Biggest downer was coffee maker in room and breakfast place but not a coffee cup in sight. Not a very good way to run an inn. We will not return.

We got there and check in was good. It all changed after that. The room smelled, the window was covered in mold and mildew, the blind was all tattered, the bathroom floor was dirty, the shower curtain was so short it almost didn’t even touch the top of the tub and the sink had a hard time emptying. I pointed out all the issues to the front desk and had to run out to a military commissioning for my son. I asked them not to go up to the room without contacting my significant other by phone before going to the room. Before I could even call her, they were already up to the room and took a lot of time moving the shower curtain rod to accommodate the short curtain. After all of that with three guys in the room with her, they put on a longer shower curtain anyhow. and just to top it off the pool was completely green. One of the worst hotel stays. And it was a terrible area around the hotel. It was an industrial area.

On arrival, I looked for a luggage cart. Staff said they didn’t know where they were and told me to wait. After 20 minutes, I went looking floor by floor for a cart. Finally found one. No help from staff. Entered room, the temperature was set at 60 degrees. Freezing in the room. Next morning I went to shower. Only had Luke warm water and the faucet leaked. Went down for breakfast at 0745 and found most of the food was gone. Apparently a large group of workers pretty much cleaned everything out. No eggs, no cinnamon rolls, no yogurt, no muffins, and a bunch of rotten bananas. There were a good number of guests who came down for breakfast and encountered the same thing. Most people were pretty angry. Spoke with both staff and manager regarding this and they said they had no control over how much food each guest takes. I’ve seen people in the past walk out with a half dozen muffins and more. I mentioned perhaps limiting portions so that all could eat and was told that they couldn’t do that to their customers. I did remind them that I also was a customer and that I expect the same accommodations. I have stayed at HI Express for years and have never encountered such poor service. I don’t know if I will ever stay at HI Express again. No apologies, no empathy, nothing but BS from the staff!

Left early hungry! The room and front desk were great. There was no breakfast in the morning. The young man working in the kitchen should be praised for trying to be attentive to our needs. He got left holding the bag and facing the public. The answer we received was that the delivery truck had not come yet, so they were out of food, except bacon. Very poor planning on management's part. Worst i have ever encountered.

Fast and friendly check in while giving great dinner ideas in the area.