Hampton by Hilton Dresden City Centre

We were unfortunately very disappointed... we booked an accessible room... the only accessible one was the wider door... according to the hotel's own website and the photos, there are grab bars by the toilet and a shower seat in the shower... but there is no provision for grab bars... emergency call ropes are supposed to be available, but there isn't even a provision for one... none of that was there... when we asked, we were told there are two accessible categories... it's true that wheelchair users can walk and stand in the shower... it wasn't possible to change rooms within 6 days... when I insisted, I at least got a rickety shower stool... a far cry from what was actually on offer... when we complained at reception on the day of our arrival, the manager walked away and wasn't even interested... when I book accessible and look at the photos, I expect it to be that way... I was told I could have called beforehand and asked... but why? I booked what was pictured... only I didn't get it... We weren't offered any compensation or anything... In fact, we even had to pay the full price for the parking garage, even though the designated spaces were being used by lazy people and the barrier wasn't working... The food, on the other hand, was perfectly fine... the cleanliness was also fine... There's always room for improvement, but if there was a shortage of towels, they brought them immediately... All in all, a very central hotel, but unsuitable for physically challenged guests in wheelchairs... This needs to be drastically improved.

The rooms are poorly cleaned, breakfast is hard to find, there aren't enough tables, and the breakfasts themselves are monotonous and meager. On the plus side, the hotel's good location, decent interiors and amenities in the rooms, and an excellent shower stall.

The room was average. The sink was broken. I was busy on business trips every day so I didn't bother to have it fixed. The breakfast was average and the service was only average.

New hotel, in an excellent location, unfortunately the management leaves everything to be desired, from the reception, to the very messy breakfast room being small compared to the guests, the cleaning totally non-existent, only on the last day of four days was my room cleaned after repeated complaints.

From a barracks with incompetent staff, a beautiful structure but in the hands of totally incompetent people, zero