Guest User
October 6, 2023
The hotel facilities are good, and they are very suitable for taking pictures, but the service is not as good as the legend says. The white waiters have a sense of superiority and do not take the guests' needs seriously. They may think that Asian tourists are easy to fool. List a few uncomfortable places:
1. What I was most looking forward to before leaving was the Bulgari Hotel. I made a reservation for a long time before booking. I made a note of my honeymoon trip with my husband. When I was waiting for the room, I paid my credit card deposit and signed various signatures. After waiting for a long time, I finally entered the room. The result was There were three welcome cards in the room, all of which only had my husband's name written on them, as if this honeymoon had nothing to do with me. I was even more speechless when I saw the business card on the bedside. I only put the business card with my husband's name on it, but there was no one. Prepare a business card for me. I can’t imagine that the Bulgari Hotel is so sexist? Only one person is welcome on the honeymoon?
When I got angry and went to the front desk to question, the answer I got was, oh, do you need a business card? We can make one for you and add the name on the card. Not a word of apology was received. They explained that they only wrote the name of the person who made the reservation. I said it was me who made the reservation, but the white guy was speechless.
2. Don’t go to the hotel front desk to call a taxi here. The hotel doesn't seem to have a dedicated butler. When I went out with my husband, I wanted to call a taxi. The front desk staff said that this is a private island, so they can't call a taxi, but a Lexus. The price to go to the old town is about 110 dirhams, because it will be charged to the account. To save trouble, I asked the front desk to call, but after waiting for a quarter of an hour in the lobby, no one came. Fortunately, the front desk canceled the call because he didn't come. Then I used Careem to call a taxi from Lexus. It was right at the door. It seemed that it only cost more than 40 dirhams. Fast and cheap.
3. Because I really like mini beach bags, I expressed to different housekeepers and service staff that I wanted a small beach bag. The answers I got were strictly no, it can only be given to children. Before leaving, my husband called and expressed his desire again. Once, the phone ended up hanging up. Generally speaking, when a hotel cannot meet the needs of guests, it will be very sincere or try to find ways to compromise. However, I have not seen any sincerity from the hotel. This is why I think the Bulgari Hotel is seriously over-reputed. . Compared with many hotels of the same level, it's not even a star.
All in all, it's okay to take photos at the hotel, but the service can't keep up, so it's recommended to lower your expectations.
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