BESIDE METRO STATION - Abu Baker Al Siddique Rd, Al Khabaisi, Dubai, Emirate of Dubai, United Arab Emirates
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8.0/10
Alexander Moncada R.
10/10
JohnO
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10/10
Yossi IL
9.7/10
Woshiyunhao
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8.5/10
Guest User
4.0/10
ASIF ABDUL RAHIMAN
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10/10
Mina Saad Alla
6.0/10
Ami Choudhury
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10/10
JohnO
10/10
Abdul
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7.0/10
Irfan Asghar
4.0/10
ASIF ABDUL RAHIMAN
4.0/10
ASIF ABDUL RAHIMAN
9.5/10
Miss_Traveler
7.5/10
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8.0/10
Alexander Moncada R.
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7.5/10
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8.0/10
Alexander Moncada R.
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10/10
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Guest Reviews of Ramada Plaza by Wyndham Dubai Deira
8.1/10
Very Good
377 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.4
Amenities7.8
Service8.0
Cleanliness8.2
Anonymous User
Deluxe Room Non Smoking
Stayed in Jan 2025
Family
7 review
6.5/10
Posted on Mar 4, 2025
This front desk staff member named Shafali is, without a doubt, the worst I have ever encountered in all my travels. When we first handed her our passports, she was flirting with a male security guard and chatting with her male colleague, showing a dismissive attitude throughout the entire interaction. There was no greeting, no polite language—she only spoke in single words like "passport" and "second passport," which came across as highly unprofessional. When we requested a second key card, she outright refused without any explanation. What made it even more frustrating was that I had clearly stated "two separate beds, please" in the special requests on Trip, but upon entering the room, we found it was a double bed. She hadn’t even bothered to confirm my request! In the end, we had to ask the housekeeping staff to convert the double bed into two single beds on the spot. After a long and tiring journey, we had to wait another 20 to 30 minutes for the housekeeping staff to make the bed, which was a complete waste of time.
Since she refused to provide a second key card, we had to go back downstairs to ask a male front desk staff member for an additional one, further wasting our time.
In contrast, the housekeeping staff on the sixth floor and the security guards downstairs were very friendly and provided excellent service. However, the hotel facilities are quite outdated, and there was a strong unpleasant smell near the elevator exit. The breakfast options were limited and not particularly tasty.
On the positive side, the hotel is conveniently located near the light rail station and the airport, making it a suitable choice for travelers catching flights.
Response from Property: Dear Valued Guest,Thank you for sharing your detailed feedback regarding your recent stay with us. We sincerely regret to hear about your disappointing experience, particularly at the front desk. Please accept our deepest apologies for the unprofessional behavior you encountered, and rest assured that this matter is being taken very seriously.We are currently addressing this internally and will be retraining the team member involved to ensure that such behavior is not repeated. Guest service and professionalism are top priorities for us, and what you described falls far short of our standards.We also apologize for the inconvenience caused by the room arrangement and the delay in fulfilling your special request. Your comments have been shared with the front office and housekeeping teams to improve coordination and guest communication moving forward.On a positive note, we’re pleased to hear that our housekeeping staff and security team made a good impression, and that the hotel’s location was convenient for your travel needs. We appreciate you recognizing their efforts.We truly value your feedback, as it helps us identify areas for improvement. We hope you might consider giving us another opportunity to provide you with the quality service and comfort we strive to deliver to all our guests.Warm regards,Mohammed Rashed Operations ManagerRamada Plaza by Wyndham Dubai Deira
Ami Choudhury
Deluxe Room Non Smoking
Stayed in Feb 2025
Solo travellers
8 review
6.0/10
Posted on Mar 11, 2025
It was ok overall but delayed checking me in as I had to wait 40minZ after the check in time😳
Response from Property: Dear Ami Choudhury,Thank you for taking the time to share your feedback. We’re glad to hear that your overall experience was satisfactory, but we sincerely apologize for the delayed check-in. We understand how frustrating this can be, especially after a long journey, and we deeply regret the inconvenience this caused.Please rest assured that we are addressing this matter with our team to ensure that check-ins are more efficient moving forward, and to prevent any delays in the future.We truly appreciate your understanding and hope to welcome you back soon for a smoother and more pleasant experience.Best regards,Mohammed Rashed Operations Manager Ramada Plaza by Wyndham Dubai Deira
Yossi IL
Deluxe Twin Room Non Smoking
Stayed in Dec 2024
Business travellers
36 review
10/10
Outstanding
Posted on Feb 23, 2025
Location and comfortable
Close to many shopping centers
Close to airport
Close to metro
Response from Property: Dear Yossi,Thank you so much for your wonderful review! We are delighted to hear that you had a perfect stay with us and that you enjoyed our surroundings, amenities, cleanliness, service, and location. It's great to know that our proximity to shopping centers, the airport, and the metro added to your experience.We truly appreciate your kind words and hope to welcome you back in the near future. If there is anything more we can do to make your next stay even better, please don’t hesitate to let us know!Warm regards,Mohammed Rashed Operations Manager Ramada Plaza by Wyndham Dubai Deira
JohnO
Deluxe King Room Non Smoking
Stayed in Nov 2024
Couples
104 review
10/10
Outstanding
Posted on Dec 17, 2024
I had the pleasure of staying at Ramada recently, and I can honestly say it was one of the best hotel experiences I’ve ever had. From the moment I walked into the lobby, I was greeted with warm smiles and exceptional service. The check-in process was seamless and quick, with the staff offering me a refreshing drink while I waited for my room key.
Response from Property: Dear JohnO,Thank you so much for your wonderful feedback! We are thrilled to hear that your stay at Ramada was one of the best hotel experiences you’ve ever had. It's fantastic to know that our team made a positive impression from the moment you arrived, and we are grateful for your kind words about our service, amenities, and overall cleanliness. We strive to create a welcoming and seamless experience for all our guests, and we’re so happy to hear we succeeded in doing so. We look forward to welcoming you back for another exceptional stay!Best regards,Mohammed Rashed Assistant Operations Manager Ramada Plaza by Wyndham Dubai Deira
Irfan Asghar
Deluxe Room Non Smoking
Stayed in Oct 2024
Business travellers
11 review
7.0/10
Posted on Nov 8, 2024
Hotel needs maintenance and seems under staffed , needs improvement in quality of toiletries and lotions, smelly entrance to rooms and tv needed to be replaced
Response from Property: Dear Mr. Irfan Asghar,Thank you for taking the time to share your review of your recent stay at Ramada Plaza by Wyndham Dubai Deira. We appreciate your feedback and are glad to hear that you enjoyed our surroundings and amenities.However, we sincerely apologize for the areas where we fell short of your expectations. We regret that you found the hotel in need of maintenance, and we understand your concerns regarding the quality of toiletries and the entrance to the rooms. Please rest assured that your comments have been shared with our management and maintenance teams, and we are already taking steps to address these issues to enhance the guest experience.In regard to the TV and room condition, we will be reviewing and upgrading our in-room amenities where necessary, as we always aim to offer a comfortable and enjoyable stay for our guests.We are also taking note of your feedback about our staffing levels and are actively working to ensure that we provide the best service possible to all our guests.We appreciate your valuable feedback, and we truly hope you will consider staying with us again. If you decide to return, please feel free to reach out directly, and we will ensure that your next stay is more comfortable and enjoyable.Thank you again for sharing your thoughts with us.Best regards,Mohammed RashedAssistant Operations ManagerRamada Plaza by Wyndham Dubai Deira
TanVeii
Deluxe Room Non Smoking
Stayed in Sep 2024
Business travellers
22 review
8.5/10
Very Good
Posted on Nov 4, 2024
Very good central location if you dont mind the traffic in that area. Food outlets many, grocery nearby & metro is next to it, very convenient
Response from Property: Dear AnVeii,Thank you for taking the time to share your thoughts on your recent stay at Ramada Plaza by Wyndham Dubai Deira. We’re glad to hear that you appreciated our central location and the convenience of nearby amenities.We strive to provide a comfortable experience for our guests, and we’re pleased that you found our surroundings and facilities satisfactory. Your feedback regarding service and cleanliness is noted, and we will continue to work on enhancing these aspects to ensure a better experience for all our guests.We hope to welcome you back soon for an even more enjoyable stay!Best regards,Mohammed Rashed Assistant Operations Manager Ramada Plaza by Wyndham Dubai Deira
NAJI MOHAMED AHMED
Deluxe Room Non Smoking
Stayed in Aug 2024
Business travellers
1 review
10/10
Outstanding
Posted on Nov 16, 2024
Trip app save my day always , in the last chance was always him got my back for the last 3 years
Response from Property: Dear Nagi,Thank you for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay in our Deluxe Room at Ramada Plaza by Wyndham Dubai Deira. It’s fantastic to know that our surroundings, amenities, cleanliness, and service met your expectations.We are especially grateful for your kind words about Trip App and the support you’ve received over the past three years. It’s always our pleasure to assist and ensure your experience is seamless.We look forward to welcoming you back for many more memorable stays!Best regards,Mohammed Rashed Assistant Operations Manager Ramada Plaza by Wyndham Dubai Deira
Ikin Nassir
Deluxe Room Non Smoking
Stayed in Jul 2024
Solo travellers
4 review
10/10
Outstanding
Posted on Sep 10, 2024
I recently had a 12 hour transit in Dubai and decided to book a room at the Ramada Plaza by Wyndham Dubai Deira for some muchneeded rest.I’m glad I made that choice!The hotel is conveniently located just a 15minute drive from Dubai Airport,making it ideal for a quick stopover.
The room was impressively spacious and comfortable,providing the perfect environment for a restful sleep.After a long journey,I truly appreciated the comfort and tranquility of my accommodations.
The overall experience was very positive,everything was in good order and I felt well taken care of during my brief stay.The hotel was a perfect spot to recharge before continuing my travels.
If you find yourself in a similar situation with a short layover,I highly recommend the Ramada Plaza in Deira.It’s an excellent choice for a quick and restful stay!
Response from Property: Dear Ikin Nassir,Thank you so much for your wonderful review! We’re thrilled to hear that our hotel provided you with the comfort and tranquility you needed during your transit. It’s great to know that our location, spacious room, and overall service met your expectations and contributed to a restful stopover.We appreciate your kind recommendation and are delighted that you had a positive experience with us. Your feedback is a great encouragement for our team, and we look forward to welcoming you back in the future.Safe travels and see you next time!Best regards,Mohammed Rashed Assistant Operations Manager Ramada Plaza by Wyndham Dubai Deira
ASIF ABDUL RAHIMAN
Deluxe Room Non Smoking
Stayed in Aug 2024
Business travellers
21 review
4.0/10
Posted on Sep 8, 2024
Room is clean,breakfast is no quality
6/19
Response from Property: Dear Asif Abdul Rahiman,Thank you for taking the time to provide your feedback about your recent stay at Ramada Plaza by Wyndham Dubai Deira. We appreciate your comments regarding the cleanliness of your room. However, we are sorry to hear that the quality of breakfast did not meet your expectations.Your feedback is important to us, and we will address your concerns with our team to ensure improvements in our breakfast offerings. We hope you will consider staying with us again in the future, and please feel free to reach out to us directly if you have any further concerns or suggestions.Thank you once again for your feedback.Best regards,Mohammed Rashed Assistant Operations Manager Ramada Plaza by Wyndham Dubai Deira
Sebastián Pabón
Deluxe King Room Non Smoking
Stayed in Jun 2024
Solo travellers
5 review
10/10
Outstanding
Posted on Jul 24, 2024
**Review:**
I recently stayed at this hotel in Dubai, and it was a fantastic experience. The location is excellent, placing you right next to the metro station and in a good heart of the city with easy access to major attractions. The rooms are very comfortable, providing a perfect retreat after a busy day of exploring. The value for money is outstanding, especially considering the range of services available.
The hotel offers great amenities, including a well-maintained pool, which was a highlight for relaxation. However, the most impressive aspect was the customer service. The staff were incredibly friendly and supportive, making me feel right at home. Despite being on a very tight budget, I felt I received five-star treatment.
If I ever return to Dubai, even with a larger budget, I would still choose to stay at this hotel. It contributed significantly to my wonderful experience in the city. Thank you for everything!
Response from Property: Dear Sebastian Pabon,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that your recent stay at our hotel in Dubai was nothing short of fantastic. It's wonderful to know that our convenient location, comfortable rooms, and outstanding value for money met your expectations.We greatly appreciate your kind words about our amenities, especially our well-maintained pool, and we are delighted that our team's dedication to customer service made your stay memorable. Ensuring our guests feel at home is always our top priority, regardless of budget constraints.We look forward to welcoming you back on your next visit to Dubai, and we assure you that we will continue to provide you with the same exceptional service that you enjoyed during your recent stay.Thank you once again for choosing to stay with us and for sharing your positive feedback.Warm regards,Mohammed Rashed Assistant Operations ManagerRamada Plaza by Wyndham Dubai Deira