Rooms Kisic

Check in was very easy and smooth with the instructions provided. Fair warning - lots of stairs tho. The location was excellent and very convenient to everything in the Old Town. If you need consistent wifi, this is not the place for you. I was on the third floor and the wifi was very intermittent. I could never stream a 30 min episode on Netflix without the wifi cutting off multiple times. Luckily I had shows already downloaded.

I booked and paid the hotel but when I checked in, there was no room for me because the apartment owner gave my room to another guest prior to my arrival. The apartment owner overbooked the rooms and when I showed my reservation to her, she was extremely rude to me. The way she dealt with me and the situation was very unprofessional and cannot be accepted. She literally asked me to leave and pushed me out of the property at 11:30 pm without even apologising for her mistake on overbooking her apartment. She was talking in Croatian without much understanding of English so it was very difficult to communicate with her. When I was out on the street speaking to ********** to raise the issue, she dared to come out to ask me to leave even though I was in the public road. The whole experience is the worst ever experience I have had via **********. The process to get my money back is cumbersome and complicated so please be aware.