Hawks Cay Resort

The freezer was constantly melting ice/freezing/re-melting, so the bottom of the freezer looked like an ice-skating rink and it looked like it was raining into the fridge compartment, ruining a lot of leftovers. There was also a slow leak from the toilet seal, leaving water pooling in front of the toilet. Tub drain completely rusted. None were a huge problem, but I expected way more upkeep for the price. Iguanas rampant but not their fault (regionally invasive).

We were in each of The Keys and this location was by far our favorite. There isn’t an “official beach” but with the lagoon in the back you don’t even miss it! It was so clean and well run. The service was 10/10 and everyone we met had the same things to say. Definitely going back!

Checked in Thursday around dinner time for a three night stay. Lobby not busy at all and yet check-in desk attendant unfriendly and unhelpful to the point had to return to the desk to get directions to the room as their handwriting was illegible and we got no direction from them. Dropped bags and went to the tiki bar to relax and have a drink. Two other guests with full drinks at the bar and two bartenders essentially doing nothing. Ordered a glass of wine and was told out of the three wines on the menu they only had one but was told if I "really wanted it he could go into the inside bar and get it". Considering two bartenders and essentially no customers that should not have even been a question let alone posed rudely. Got to the room only to discover a large toenail clipping at the end of the entrance hallway on the floor. After two days of maid service it remained in the same spot! Check in night got into the shower only to find the entire soap/shampoo/conditioner rack had fallen off the wall and on top of that soap dispenser did not work. Spoke to the manager that night and was only told yes "that should not have happened" about everything above. I expected maybe to hear something in follow up however checked out Sunday morning with no acknowledgment of anything, still no soap, but toenail present. On the plus side beautiful property, food at main restaurant very good and good service there. Unfortunately very poor service otherwise. Cannot recommend this property.

My family loved staying at hawks cay resort! The whole property was beautiful. All staff was friendly and always willing to help in anyway. We loved the pools and splash pad. Close to many restaurants and stores. Will definitely be looking forward to coming back!

Great place to stay. Very hospital staff. Lots of activities available. Excellent for families.

It was a great resort, the staff was incredible, and the location was peaceful and relaxing.