To be objective, this hotel offers terrible value for money!
First, the pros: The hotel lobby is very spacious, and the air conditioning in the hall works great. The room size and decor are exactly as shown on the website. Outdoor parking right outside is also very convenient!
Now, my concerns.
Firstly, price and environment: I booked a suite, and the discounted platform price was 500 per room. When I got to the front desk, the staff member even said, 'Oh, I forgot to change the price.' For hotels in Dujiangyan city, 500 a night is already considered a high-end hotel price, but the environment (in terms of hard furnishings) only matches that of a mid-range business hotel.
Facilities: If you're aiming to be a high-end hotel, then elevator safety should be a top priority, right? The elevator doors close automatically 3 seconds after you press the button, almost trapping people. Also, the elevators don't go directly to the underground parking garage! The protective film hasn't even been removed from inside the elevators. Furthermore, the motion-sensor lights in the hallway aren't sensitive enough, the signs are unclear, and finding your room number is purely guesswork. Our suite faced the main street, so the soundproofing was poor, and the room had a strong formaldehyde smell! The air conditioner made a noticeable noise, which meant restless nights for someone with poor sleep quality. The showerhead in the room was also broken, and the hotel amenities (consumables) were of low quality. Even the hangers in a newly opened hotel were broken – it's simply not worth the room rate!
Hygiene: Average. There was dust on the bathroom counter, and the provided toilet seat covers were completely unusable. There were also stains on the sofa!
Service: From checking in at the front desk to completing the process, the staff's efficiency was poor, and it was incredibly slow. The staff member was muttering to themselves and complaining the whole time. I really wonder how they passed their front desk training! The lobby manager clearly saw that the front desk was slow and guests were getting impatient, but just stood by and watched. Secondly, we ordered some toiletries via food delivery, but because delivery drivers aren't allowed upstairs, it had to be delivered by a robot. We waited for half an hour, and it wasn't until we called the front desk to remind them that they remembered to send it up.
Having stayed in mid-to-high-end hotels for many years, this is the first time I've felt a hotel was so undeserving of its price. They want to charge high prices, but their service and facilities can't keep up. I personally will not be returning.
I won't be posting photos, and please don't contact me to remove this negative review! Don't bother!
Original TextTranslation provided by AI