Sonesta Simply Suites Atlanta Gwinnett Place

The hotel is extremely nice and good but the lady manager is very rude and talk unprofessionally and she have an attitude The laundry room is dirty and most of washing machines is broken and not working

We I arrived to the parking lot it felt a little sketchy. Seemed like a lot of workers or long term residents live here. The lobby to check in is very small. The walk from the desk to the elevator felt scary. When I stepped off the elevator it felt like I was walking down the hall to a scary movie and it smelled really bad like old food and cigarettes! The room was decently clean but I just knew I wouldn’t be able to sleep here. I left and found another hotel to stay out. I returned my key and let the front desk know I was checking out because I just didn’t feel safe. I didn’t even ask for a refund because I knew they wouldn’t give it to me. I will never book here again. The lesson I learned is to drive by if possible before making a last minute online reservation.

Window curtains were torn, bathroom cabinets were broken and falling apart. Caulk where tub meets floor tiles was a mess

Room was clean although you can tell someone has been really cooking in there and the couch was musty.

The remote control didn’t work, the pictures looked nothing like the room, I checked out after 2 days. They were shutting the water down from 9am-5 pm. I received a call 4-4 days after I checked out, because the person working the front desk didn’t officially check me out even though I handed him my room keys with the room number on the envelope. He was too busy on his phone. I’m still waiting for my reimbursement.

Check in was a hassle I was given wrong room, then told the room I reserved was not available then I had to argue with the employee and he finally gave me my room was not able to shower until 10 at night and the shower water was cold it was not hot they said someone was “working on it”

Property was very welcoming and the staff was pleasant and accommodating. However, I can’t bring myself to give a good review to a hotel that just turns their water off in the middle of the day for maintenance. Do things happen? Absolutely. However, I do not find it absurd to ask that the hotel I am staying at to maintain water while I am staying there. To leave a piece of paper on the door say “plan accordingly” in reference to having no water from 9am-5pm is asinine. No running water = no good review.

I was really pleasantly surprised by our visit here! The room was bigger and nicer than expected and, more importantly, very clean. The best part was Danielle! She was so incredibly sweet and helpful both when we checked in and when we had other questions. She was just fantastic. Keep up the great work everyone!

Highly recommended! Very Clean rooms and facilities, courteous and professional staff!