I had reserved a physically challenged room for, what I assumed, the first floor. We have to have several pieces of medical equipment with us when we travel and we will literally fill an entire large luggage rack. When we arrived after our 6 hour drive, we were told our room was on the second floor. The room was very spacious and clean. but smelled as though someone had spilled an entire container of baby powder throughout the room. Then, my poor husband had to cram the large luggage rack into and out of the small elevator.