Extended Stay America Suites - Richmond - W Broad Street - Glenside - South Reviews

The room was ok nothing special. The tub had stains in it and the bathroom sink never cut off no matter how you turned it. The front door had to be slammed to shut. There was only one light bulb and 5 lights in the room. The customer service was HORRIBLE!!!!!Workers where rude from the time we checked in right up until we left. I don't understand why because we were very respectful not to mention we spent money to stay there.

Carpeting was dirty and needs replacing.

They have an elevator, breakfast was supposed to be included but no one mentioned it or where to go

The room had a smokey smell [to be a nonsmoking room]. There was no hot/warm water in the shower or sink. The toilet kept getting stopped up. The carpet was very dirty in many spots. The bathroom tub was dirty, to include the bath towel. The sink in the bathroom was not clean. The table in the common area was very dirty. The bed sheets had spots on them, and were covered with a blanket. The overall environment was a bit loud; someone was intent on getting in the room a few doors down from mine. They were banging on the door for the occupant to open, threatening to tear down the door [this was like 3AM]. The upstairs occupant [above my room] seemed like they were intent on stomping on the floor. Was awoken by the landscapers. When I arrived for my stay on Saturday night there was a strong police presence and groups of what seemed to be younger folk running around. There were constant cars pulling up for 5-10 minutes and then leaving [someone would pull up, someone would get out, go to the same room, and then come back out less than 5-10 minutes each time].

First time staying so it was nice

It served its purpose. still a little pricey for a room that you can hear noise all around. I did some pushups and noticed the huge opening under the door wide enough for a lot of creatures and people could get in?

The receptionist were very nice but the overall cleanliness of the room was very disappointing. there was a moldy smell in my room, the shower head and shower had hair still in it.

The Staff is very kind and considerate of my needs. For the most part, it is quiet. Occasionally we get a load person next door, but other than that, its quiwt.

I make a payment and not refund because no used the booking, we aren’t any more rooms, terrible

I love it here

The manager and Staff are very nice and take care of your needs.

The service at the front desk was horrible! Didn't know how my paid room was paid for? The next patron was told his card wouldn't be charged but yet it was including my fee. A fee that was massively overpriced with roaches and other bugs crawling around. I could've taken that $170 up the street and stayed in Hilton or Marriot. I deserve a refund for this awful hotel stay.

This property is quiet and the staff is great.

They acted like hoes on a period