Unscripted Durham - JDV by Hyatt

The property was convenient to DPAC. Surprised to be charge Destination Fees and Parking. These charges should be disclosed.

It’s okay. Kind of reminds of an old beach motel. The pool was extremely dirty but it was windy as all get out that day. Rooms were fine. Staff was excellent and extremely helpful.

It was honestly a great stay nice bed. Nice TV nice area. One thing I didn’t like is why does the shower not have a door? I didn’t get that part water all over the floor everywhere but other than that pretty dope spot.

Location & comfort great.Service needs improvement Had to request shampoo & conditioner as none in room. Very basic set up for price - knew it was windowless but still paid $800 for 2 nights as went to an event. The TV only worked for first night - requested service 3 times and was told they would be at room shortly but no one ever arrived. Could not access Amazon or Netflix either. The TV was located to right of bed - but the bed faces forward so awkward setup. Had prepaid parking but had failed to give us a code to scan when left parking lot so paid extra. Offered a free VIP breakfast downstairs and only one staff member working doing the ordering, cooking, waitressing and fulfilling other orders. Poor woman was working really hard. Waited 35 mins and left as restaurant was filling up and people getting antsy The positives were amazing location downtown and really comfortable bed. Just disappointing service and amenities for the price. Staff were helpful and pleasant every time we approached them but eventually we just accepted were not getting any requests fulfilled so didn’t spend much time in room

The receptionist was awesome, friendly and helpful. The website said the pool wasn’t open yet which was untrue for guests staying there, it was closed for visitors until a later date. VIP included breakfast which was very limited but coffee plentiful, and the host for breakfast was delightful. They stored my luggage for a few hours, it felt safe and the receptionist was very helpful and accommodating!

Well first room I was given was not clean so I was placed in another room. I was satisfied with that and the staff was apologetic and accommodating. Thank you for trying to redeem yourself. I appreciate that.