Hotels near Japanese Garden, Dusseldorf

We stayed at this hotel for two nights, and unfortunately, our experience was quite disappointing. On the first day, the air conditioner in our room was not working. We reported the issue to the reception in the evening, but were told that there were no available rooms. What was more concerning than the problem itself was the indifferent attitude of the reception staff. They showed no empathy, did not apologize, and simply stated that housekeeping had not reported the issue, asking us what they could do. To ensure the issue would be addressed, I personally reminded them again and provided our room number. I’m glad I did, because it later became clear that no record of our complaint had been made. That evening, assuming the issue had been resolved, we returned to our room only to find that the air conditioner was still not working. When we reported it again, we received the same standard response: “There are no available rooms.” It felt repetitive and unhelpful, as if no real effort was being made to resolve the situation. Since it was already late and our last night, we had little choice. Fortunately, a staff member named Fadi from the bar came to assist us. He checked the electrical panel, reset the fuses, and managed to get the air conditioner working. I would like to sincerely thank him for his initiative and helpfulness. Unlike the reception staff, he also proactively suggested a room change if needed. Additionally, as we were leaving the hotel, we met Ms. Derya from the reception. We explained the situation to her, and she kindly apologized for what had happened. I would like to thank her as well for her understanding and professional attitude. In summary, this hotel leaves guests to handle issues on their own unless they happen to encounter a helpful staff member. The experience feels inconsistent and unreliable, which is not what one expects from a hotel stay.

Fuss free check-ins and can’t complain about the rooms - it was sufficient. They do offer earlier breakfast hours (4am onwards) but I did not take them so I don’t know how it is this might be helpful for those going for early flights! Location is near the airport but far from everything else tho it is a small city after all. Quite affordable option nonetheless and had a smooth check-in experience.

My stay at TRIBE Düsseldorf was excellent overall. The hotel has a modern and fresh style, and the public areas are very well-designed. While the room wasn't huge, it was well-planned, clean, and tidy, with a comfortable bed that ensured a good night's sleep. The hotel's location is very convenient; it's within walking distance to the train station and city center, and there are restaurants, supermarkets, and shops nearby, making it very practical. The staff were friendly and efficient during both check-in and check-out. Although the facilities aren't extensive, they are well-maintained and suitable for business travelers and short stays. All in all, it offers good value for money and is a recommendable design hotel. I would definitely consider staying here again on my next visit to Düsseldorf.

I stayed at the Holiday Inn Express Düsseldorf for 3 days and had a very pleasant experience. The room was clean, comfortable, and well-maintained. The staff were friendly and helpful throughout my stay, making check-in and check-out easy. The breakfast offered a good variety of options, and the location was convenient for exploring Düsseldorf and using public transportation. Overall, it was a comfortable and enjoyable stay, and I would consider staying here again on a future visit.

If you're looking for a quiet place close to Düsseldorf's HBF (main train station), this is definitely the top choice! There's a fantastic supermarket downstairs, so you can easily get all your food and daily essentials. Several public transportation lines are available, and it's just two stops to the main station. The Japanese Quarter is only a few minutes' walk away, offering many Japanese restaurants.

All the staff were incredibly kind and professional. The room was spotless and quiet in a very lively neighborhood – quite rare and worth mentioning.

The service was tip top from the check-in till the end. The service of Lucas and Hedric was attentive, meticulous and very helpful to my needs. I was exhausted and jet lag due to the trade show business plus it was my first time staying in the city centre. So rhe clean room and warm sincere treatment from the staff brightened me up. I appreciate the lovely loft room view of the city and also the great roof top bar. Thank u.

The hotel location is very close to the train station. Tis hotel also very convenient where it serounded by few restaurants as well as grocery stores. Definitely I will stay here again if I visit to dusseldorf.

The service and ambiance were pretty good, but the facilities are showing their age! These past few days, Europe has been experiencing a heatwave, and the AC in my room was completely dead. With temperatures hitting 40 degrees, the room felt like a sauna... 😥😥😥 Even though the hotel staff did their best and brought in a fan, for a 4-star chain hotel, paying attention to heating and cooling systems should be a basic requirement, right? I'm really disappointed with my stay this time around!

Very disappointing experience. We were a group of five people and booked two triple rooms through Trip.com. Both rooms were advertised as having one large bed plus one sofa bed, which would provide suitable sleeping arrangements for three guests in each room. However, upon arrival, we found that only one of the two rooms actually had a sofa bed. The other room did not have a sofa bed at all, despite this being part of the room type we had booked and paid for. As a result, two of the female guests, who were not comfortable sharing the same bed, were forced to sleep together in the same large bed because the hotel failed to provide the sofa bed that was included in the booked room configuration. This is not simply a minor difference in room facilities. The hotel effectively provided a lower room configuration than what was advertised and paid for, without informing us in advance or obtaining our agreement. If the hotel cannot provide the room type that a customer has booked, it should inform the customer beforehand and offer an appropriate alternative or compensation. It is unacceptable for guests to discover this only after arriving at the hotel. I strongly recommend that guests take screenshots of the room description when booking, especially when the sleeping arrangements are important.