Jose Isaac y As... T
July 21, 2024
We booked in this hotel "Stadthotel Eckernförde" directly in their webpage and for some reason the booking didn't go through. Luckily we called one day before to confirm our reservation since we had not received any email. After looking for our reservation they told us it had been kind of "stuck" in the system, didn't go through and we had no room and they had no available rooms anymore. They moved us then to their "sibling" hotel "Seelust" which apparently has fewer stars and they didn't even give us any kind of compensation. Our hotel room in Seelust Hotel, was dirty with spiderwebs on every corner, dead bugs sticked to the wall and dirty walls. Overall the service and people were fine.