Guest User
November 21, 2023
After reading some of the reviews I was sceptical about staying here but to be honest it was a brilliant stay.
The staff are super welcoming, we got to check in early as the room was ready, reception was fast, we ended up adding breakfast on to the room booking because the lady assured me of the available gluten free options.
Location is amazing. 4 minute walk to the Dome, 10 minute walk to Victoria street, of course walking to the castle is further but not much. To see the castle from a distance you just need to walk down the road. We came for the Christmas market and it was opposite the hotel. My mum has trouble walking far and this hotel is in the perfect location to accommodate that. They also have a lift and a ramp at entrance.
Yes the hotel is old (although they are doing renovations) but Edinburgh is full of beautiful old buildings so not sure what people expect the inside to be like.
The room was old but very clean and smelt nice when we walked in. The bathroom was absolutely fine again very clean. Bed was comfortable. Had a great view from the window. There is a good full size mirror in the room.
They had already supplied extra pillows in a zipped case. Our room was right near the stairs/lift however it isn’t as noisy as people have made out.
Breakfast was nice, great views and cooked food comes from the kitchen, so it was calm. Great selection, even had gluten free cereal out on the table for all and they made me toast in the kitchen. The area was clean and cleaned fast after people left.
Left the bags after checkout for the entire day and the staff couldn’t be more helpful and genuinely nice. They also didn’t ask for a review like most hotel staff do, but to honest they deserved one.