Guest User
December 14, 2025
Overall it was a nice stay but it was a mixed experience.
What we loved
- The room was lovely, we were really happy with the amenities available in the room. We booked a studio and it came with 2 double beds, good kitchen amenities, large bathroom, washer and dryer and a pretty cool skylight with a black out blind (we were in room 411 on the 4th floor)
- Staff were lovely and polite
- Location was ideal as it wasn't too far from the station and had plenty of shops, cafes and Christmas activities around.
What we didn't like
- The room wasn't as clean as we'd hoped. One of the rooms has dust behind the door and the vents for the A/C needed dusting.
- There was a little confusion over whether I'd paid, I paid beforehand with Trip.com and it didn't register with them, so they asked for me to pay when checking in, if I hadn't checked I may have needed too. (Also if you're booking, it may be worth going direct as there was a nearly £30 difference between the price I paid through trip.com and what I was 'invoiced' following our stay)
- They ran out of shampoo and it had clearly been filled up with water to compensate (not major but if you're paying nearly £200 a night these are the small details I'd expect to be addressed
-Finally, this one is for the staff, you have a cool radio in the room in 411 but please check the plug socket as is cuts out and you can hear the electricity buzzing when you plug the socket in.
Didn't have any noise issues and I would definitely stay again, though I don't think I'd pay the price I did for it again. (Hotel was charging £158.95, Trip.com charged me £183)
