Britannia Edinburgh Hotel

Once we got here we were waiting a while whilst the receptionist spoke to her friend, this happened a couple of times. We checked in, got to our room and found the door wedged open with dirty linen and rubbish bags. The worker fixed this as soon as I let them know, however it wasn’t very nice or safe to see our room open. There were 3 plugs in the room on the other side to the beds which wasn’t great. We paid for no window, and got a window with a lovely view which was nice, however the free wifi advertised didn’t reach our room which wasn’t great. After the first night we got back and found our window handle had fallen off, and wouldn’t close. This meant we could hear outside very well, and the cold was getting in. We told reception who said someone would be in to fix it the next morning, however they weren’t and had to put up with this for the rest of trip. Little disclaimer, check in’s at 4, you can check in early but it costs £10, and they don’t open the bar til 5 so not much to do if you’re waiting. Last thing, there seemed to ALWAYS (no matter what time) be black bin bags full of rubbish, glasses on the floor, and dirty linen on floor.

Unfortunately hotel was a total disappointment for me. The check-in starts at 16:00 which is so late and when you want to check-in earlier they request 10£. There is no free of charge wifi in the rooms, you need to buy it for approx. 7£ (not even sure how long you can use, probably an hour). Only free wifi one can use is in the lobby. Location is not bad but you need to walk a lot on the cobblestones to reach the hotel and it’s quite a journey on a hill. If you have heavy luggages with wheels, it’s better to take a cab… Most of the rooms were still in renovation and they only have electronic heaters, which most of them unplugged so once you get into your room be ready to freeze first. It’s an old hotel, looking nice from outside but overall it doesn’t worth the price you pay.

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Can't put into words how unclean , noisy this hotel was We got to our room which the dr was open The lino on bathroom floor was duct taped into place Duct tape around bathtub & under the sink a cpl of insects in the bath tub which had a dirty rings round it Crumbs on room floor Burst springs in the mattress Stains on carpet which was spongy The list goes on ........ This is far from a 3 star A 1 star is way better than this Totally Devastated is an understatement Wish I hadn't wasted my money on booking this

The hotel only check in at 4:00pm. only at 4:00pm... many guests arrive in the day time and wait for a long time for check in..... long long queue. The staff gave me a wrong room with no window, that is very narrow, which I have reserved a standard single room with a queen bed. the room with no window, no wifi, no network...and seems that I cananot breath in the room... and I have to go back to the lobby again ..... the door card is not that good... I have to go to the reception to activate the card every day...yes. .. every day... sometime, I found out that when I tried to open my room door...but it failed... and I have to go back to the lobby again.... it is quite annoying. The location is OK. with bus to the airport and the tram and bus station nearby. The breakfast is good, with plenty of choices. The food is the same every day.

couple of issues with cleanless of room bathroom which involved us moving rooms but was dealt with quickly

We had booked 2 rooms for 3 nights and were told at reception that the rooms would not be cleaned during the 3 days we stayed there for such a short stay. The towels were also not changed. 1 toilet roll per room and at our request we received an extra one. The rooms may have been clean, but the hotel itself was very outdated. The breakfast was poor and the food was not heated up, the bread for toast was even frozen on day 2, so did they just take it out of the freezer? Only 1 person at the reception where we had to wait a very long time before being helped. Another downside is that we could only check in after 4 p.m. When I asked if we could get into the room a little earlier, the answer was bluntly No! You're way too early8 I don't recommend this hotel to anyone.

👍 good

amazing hotel staff friendly very clean and the room i was in was beautiful