Guest User
December 31, 2021
We booked to stay at this hotel for 5 days starting on NYE. Three days before our arrival ( flying there from the South Coast) . I had a phone call from Arizona from ********** to say Piries could not honour our booking ( we paid £472) , as it was CLOSED ! They had moved us to another hotel out of town. The reason I picked our original hotel was because it was near town , and ideal as I cannot walk very far. I phoned the hotel themselves to complain about this , and was told the hotel had needed to let the rooms out to GOVERNMENT OFFICIALS. Never mind us phlebs ! The person on duty promised the manager would ring me the next day and he DID NOT . Eventually I got another call from Phoenix, Arizona and they said they would give us a full refund, thank you. Bizarrely,they offered us a £100 voucher off of a further stay at this hotel, as if ! Very , very poor customer service. All the Piries Hotel had to do, was call me themselves and apologise , not pass it around. Very disappointing, our New Year will now be spent at home. DO NOT use ********** to book this hotel, and you cannot book it anyway without using a booking agent. Customer service , non existent !