Stewart by Heeton Concept – Aparthotel Edinburgh

Terrible accommodation experience, hard to imagine how to rate it as a four-star hotel. First of all, the check-in process experience is very poor. When I arrived at the hotel door with my luggage and planned to check in, I learned that the door required a password to open, and I didn't know the password. There was no staff in sight, so I needed to call and ask myself. This was the first time I encountered it. Such a situation. The check-in process was all self-service, and in the end, the deposit of 100 pounds was directly debited from my credit card. I was not informed of this payment in advance. Secondly, the facilities are confusing. The switch of the shower head in the bathroom is designed in the shape of a rare double-layer turntable (or can be said to be a rudder), and there is a lack of clear instructions. I have no idea how to use it. Before I want to take a bath, I have to figure out how to use the shower equipment. It is simply unbelievable. The light switch in the bathroom is actually set close to the roof. The height is puzzling. Is it because you are afraid that others will turn off the light and fall asleep? All the windows in the room are tilted (the lower edge of the window tilts outward), which results in the curtains that naturally droop under the action of gravity being unable to block all the light. There will be a large light-transmitting area on the side, which also makes it safer. People worry. No conditioner provided. Finally, the price/performance ratio is low. It's a 20-minute walk from the train station. The location is quite convenient, but it's not worth the price. If you don’t need to book a room temporarily, there are better options.

The hotel is an apartment hotel, with staff on duty. You can pick up the daily necessities in the room by yourself. The kitchen equipment is easy to use, the room layout is reasonable, and it is relatively comfortable. The hotel is located in the New Town, in a residential area, close to Princes Street and within walking distance. It can also be reached by walking to the Old Town Castle. There are restaurants and supermarkets nearby, which is quite convenient.

The hotel room is very big, very clean, and the facilities are very complete. The bathroom is the best. The location of the hotel is okay, but there is only a two-in-one washing machine, and the drying part cannot be used. There is only laundry, but there are drying racks. It's more economical for four people to live.

The environment is pretty good, hygienic and clean, but the self-service check-in process is a bit difficult

The room is spacious, including bedroom and living room. My family likes it very much. The kitchen is fully equipped for convenient cooking.